Jacqueline Bates
Data Analyst
United States
Summary
Detail-oriented team player with strong organizational skills. Ability to handle competing priorities simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
7
7
Certifications
Work History
Data Analyst
Robert Half Technology
Las Vegas, NV
04.2019 - Current
- Produced monthly reports using Power BI services.
- Identified, analyzed, and interpreted trends or patterns in complex data sets.
- Utilized data visualization tools to effectively communicate business insights.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Provided technical support for troubleshooting analytics and reporting issues.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Created dashboards to monitor and track key performance indicators.
- Generated standard and custom reports to provide insights into business performance.
- Designed and developed data pipelines to acquire, clean and process data.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Participated in requirements meetings to understand business needs.
- Developed and implemented data governance policies and procedures.
Knowledge Manager
Robert Half Technology
Las Vegas, NV
08.2018 - 04.2019
- Successfully implemented a Knowledge Management program that follows KCS v4 principles.
- Built and maintained multiple knowledge bases within ServiceNow.
- Created KB article templates to provide standardized formatting for various types of documentation.
- Established a brand guide for content style, structure, and formatting.
- Published new KB articles and/or updated existing content.
Help Desk Support Technician
Robert Half Technology
Las Vegas, NV
09.2017 - 08.2018
- Provided Tier 1 and Tier 2 remote IT support for multiple clients.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Assisted with updating technical support best practices for use by team.
Skills
Data Management
undefinedCertification
BIDA - Business Intelligence and Data Analytics
Timeline
ServiceNow CSA - Certified System Administrator
10-2022
ITIL v4
05-2022
KCS v6 - Knowledge Centered Service v6
01-2022
BIDA - Business Intelligence and Data Analytics
10-2021
CompTIA Project+
11-2019
Data Analyst
Robert Half Technology
04.2019 - Current
Knowledge Manager
Robert Half Technology
08.2018 - 04.2019
CompTIA Security+
02-2018
Help Desk Support Technician
Robert Half Technology
09.2017 - 08.2018
CompTIA Network+
09-2017
Similar Profiles
ISAIAH MANZANARESISAIAH MANZANARES
Practice Director of Sales at Robert Half TechnologyPractice Director of Sales at Robert Half Technology
ALBAN NOUMEDEMALBAN NOUMEDEM
Sr Security Analyst at Robert Half TechnologySr Security Analyst at Robert Half Technology
Matthew CurtsMatthew Curts
REMOTE CONTRACT EMPLOYEE at Robert Half TechnologyREMOTE CONTRACT EMPLOYEE at Robert Half Technology
LILIAN SANGLILIAN SANG
CMA at Centurion GroupCMA at Centurion Group
Rashmi BairoliyaRashmi Bairoliya
Strategic Initiatives Manager at Genesee Health SystemStrategic Initiatives Manager at Genesee Health System