Jacqueline Bearden
Orange Grove,TX
Summary
Dynamic Customer Service Representative with a proven track record at Redline Shipping, adept in critical thinking and active listening, significantly increased loyalty through exceptional problem-solving abilities. Skilled in data entry and customer relations, consistently enhanced client satisfaction and sales growth by delivering outstanding service and fostering positive experiences.
I worked for Ship Your Reptiles, up to June 2023, when our active competitor reached out, for a job. I then left Ship Your Reptiles, to go work for Redline where I am currently employed.
I am self disciplined and have been exclusively working remotely since 2020. Both companies provide work travel opportunities as well, I have been involved in aiding in trade shows for our vendors and clientele as well as implementing ways to continue to succeed as a company.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/High Client Liason
Redline Shipping
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service
Ship Your Reptiles
08.2020 - 06.2023
- Provided excellent customer service, addressing client concerns promptly and professionally.
- Increased customer service ratings significantly through personable service.
- Facilitated customer service initiatives by addressing inquiries promptly and professionally.
- Offered administrative and customer service support to customers.
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Increased client satisfaction by providing excellent customer service.
Education
GED -
Southwest Miami Highschool
Miami, FLSkills
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
- Data Entry
- Customer Relations
Art,Homestead
I am a self taught Artist it is absolutely a flow of my home. I just bought a house in Texas and am learning all things homesteading, it has absolutely become a hobby/way of life.
Languages
Spanish
Limited Working
Timeline
Customer Service Representative/High Client Liason
Redline Shipping
06.2023 - Current
Customer Service
Ship Your Reptiles
08.2020 - 06.2023
GED -
Southwest Miami Highschool