Jacqueline Benson
Software QA Engineer
Austin,TX
Summary
- Solutions-focused and detail-oriented professional, experienced in software quality assurance, customer success, and business development across global and U.S.-based organizations.
- Skilled in leveraging agile methodologies, test automation, SQL queries, and UAT facilitation to deliver reliable, user-focused, and high-performing software solutions.
- Adept at resolving complex customer issues, building long-term trust, and achieving service quality metrics to foster loyalty and positive brand reputation in fast-paced industries.
- Proven record of generating qualified leads, supporting enterprise sales initiatives, and leveraging CRM platforms to strengthen pipelines and drive revenue growth.
- Recognized for adaptability, cross-functional collaboration, and a continuous improvement mindset coupled with a record of aligning technical solutions with business goals and user needs.
Overview
10
10
years of professional experience
Work History
Intern
Reelly AI
Dubai, UAE
05.2025 - Current
- Participated in sprint planning and backlog refinement sessions to review user stories and acceptance criteria and maintain clarity, testability, and alignment with project objectives.
- Advocated for quality improvement by highlighting potential risks, reporting issues, and recommending corrective actions.
- Performed functional, regression, and exploratory testing throughout the development cycle to identify defects early, improve reliability, and ensure smooth software performance.
- Designed, documented, and executed automated test scripts (including SQL-based queries) to streamline testing efforts, accelerate feedback loops, and improve efficiency.
- Partnered with developers, product owners, and business stakeholders to define quality standards, resolve defects, and ensure alignment between technical requirements and user needs.
- Supported User Acceptance Testing (UAT) by working with end-users to validate system functionality, usability, and performance against business expectations.
- Engaged in daily stand-ups, sprint reviews, and retrospectives to collaborate with the scrum team, track testing progress, and contribute to continuous process improvements.
- Adapted testing approaches to shifting project priorities and evolving requirements, which ensure consistent test coverage across the SDLC.
Customer Service Representative
Farmers Insurance Company
Austin, Tx
04.2023 - Current
- Answers customer inquiries and provides accurate information regarding products and services. Initiate policy modifications as requested by the customer to enhance customer satisfaction.
Retention Representative
Spectrum Corporation
Austin, Tx
03.2022 - 04.2023
- Provides effective solutions for customer billing and account related concerns. Supported equipment and service issues through first-level remote technical assistance. Promoted additional products and services to drive sales growth.
Customer Success Specialist
Core Logic Corporation
Austin, TX
09.2021 - 01.2022
- Resolved complex tax and escrow inquiries by navigating multiple systems and databases and providing timely guidance to customers on sensitive property tax matters.
- Met performance standards by meeting call quality metrics, adhering to compliance requirements, and maintaining a strong focus on enhancing customer trust and satisfaction.
Customer Service Representative
Marriott Corporation
Austin, TX
01.2019 - 08.2021
- Handled a high volume of inbound customer calls and addressed reservations, billing issues, and property-related concerns by applying active listening and problem-solving skills.
- Improved guest experience by maintaining professionalism, empathy, and service excellence, which contributed to customer loyalty and positive brand reputation.
Medical Claims Processor II
US Department of Veterans Affairs
Austin, TX
07.2015 - 10.2018
- Processed medical claims for Veterans Affairs clinics by applying advanced knowledge of medical coding systems and ensuring accuracy, compliance, and timeliness in claim adjudication.
- Utilized proprietary billing platforms to streamline workflows, verify documentation, reduce claim errors, and support efficient reimbursement processes across clinics.
Business Development Representative
Board International
Austin, TX
03.2015 - 07.2015
- Generated qualified leads through 60-100 outbound calls with decision-makers at large corporations.
- Utilized Salesforce CRM to track engagement for enterprise-level BI software opportunities.
- Delivered case analysis to sales managers, facilitated introductions with senior executives, and supported high-value sales pursuits that expanded revenue pipelines and client reach.
Business Development Representative
International Marketing and Technology
Austin, TX
01.2014
- Prospected IT and supply chain executives by conducting targeted outreach campaigns and presenting software add-on tools designed to enhance workflow efficiency, streamline tracking processes, and improve overall supply chain performance.
- Led webinar demonstrations, prepared sales-qualified leads, and partnered with Software AG's sales team to coordinate follow-ups that facilitated stronger pipeline development and client engagement.
Education
Columbus Technical College
University of Texas
Skills
- Software Quality Engineer (QA)
-Platforms: macOS, Windows, Linux, iOS, and Android
-Browsers: Chrome, Safari, Firefox, Edge, and Opera
-Web testing: Chrome DevTools
-Mobile testing: Android Studio, Xcode, ADB, UNIX, BrowserStack
-Test management: Jira, TestRail
-API testing: REST API, Postman, Charles Proxy
-Database: MySQL
- Functional testing
- Regression Testing
- Exploratory Testing
- Agile/Scrum methodologies
- User Acceptance Testing
- Software Development Lifecycle (SDLC)
- Cross-Functional Collaboration
- Microsoft Word Perfect
- Microsoft Excel
- CRM Tools
- Database Management
- Quality assurance
- Technical support
- Test - Hardware/IC Componentry
- Team and Management collaboration
Timeline
Intern
Reelly AI
05.2025 - Current
Customer Service Representative
Farmers Insurance Company
04.2023 - Current
Retention Representative
Spectrum Corporation
03.2022 - 04.2023
Customer Success Specialist
Core Logic Corporation
09.2021 - 01.2022
Customer Service Representative
Marriott Corporation
01.2019 - 08.2021
Medical Claims Processor II
US Department of Veterans Affairs
07.2015 - 10.2018
Business Development Representative
Board International
03.2015 - 07.2015
Business Development Representative
International Marketing and Technology
01.2014
Columbus Technical College
University of Texas
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