Jacqueline Benton-Ware
Princess Anne,MD
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Administrative Associate/Trusted Agent
SBY Regional Airport
Salisbury, MD
08.2017 - Current
- Manage daily administrative tasks to support efficient airport operations and personnel coordination.
- Maintain accurate records of airport activities and compliance documents to ensure regulatory adherence.
- Maintain and implemented the airport credentialing program, ID/access control system, and badging.
- Organize and updated staff calendars while monitoring airport email accounts to facilitate effective communication.
- Arrange travel logistics by booking flights, securing hotel accommodations, and reserving rental cars for personnel.
- Maintain accurate and current spreadsheets and databases for effective tracking and analysis of information.
- Maintain confidentiality regarding all business matters related to the organization's operations.
- Oversee maintenance of office equipment, coordinating repairs and upgrades.
- Assist in developing marketing materials such as brochures and flyers used in promotional campaigns.
- Manage all content for the website
Administration/Clerical
Marshalls' Riverbank Nursery
Salisbury, MD
10.2013 - 07.2017
- Manage and update daily spreadsheets and databases.
- Managed office inventory to ensure availability of essential supplies.
- Answered phones and routed calls to appropriate departments for efficient communication.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Entered crop insurance data into digital systems for accurate record-keeping.
- Updated and organized herbicide spray logs for effective tracking and reporting.
- Created and formatted label databases based on customer specifications to enhance service delivery.
Administrative Assistant/Office Manager
Ferrara & Company, LLC
Princeton, NJ
06.2004 - 09.2013
- Managed administrative functions for CEO, Partner, and VP of Advertising, facilitating office operations for all staff.
- Created, revised and proofread letters, memos and presentations for the CEO.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Serve as a liaison to the Senior Management and manage/distribute all memos, correspondence and meeting agendas.
- Coordinated agency meetings and company events, overseeing logistics and setup to ensure smooth execution.
- Update and manage internal spreadsheets, calendars and all travel arrangements.
- Assisted Finance Manager by performing bank reconciliations and organizing filing systems.
- Manage ordering of all office supplies and maintain office and storage area.
- Assisted the Business Administrator with timesheet reports for both client and internal requests
- Acquire monthly transcripts for all financial reports.
- Assisted team projects by gathering data and conducting research to support informed decision-making.
Education
Small Business Management -
Delaware County Community College
Media, PA01-2003
High School Diploma - business and computer word processing
Garnet Valley High School
Glen Mills, PA01-2000
Skills
- Client relations
- Records management
- Insurance processing
- Database administration
- Software proficiency
- Microsoft Office expert
- Organizational abilities
- Multitasking proficiency
- On-time project completion
- Problem-solving skills
- Communication and interpersonal skills
- Work ethic
Certification
- Effective Web Content Writing Certificate, 11/2021
- Basic CompTIA A+ Certification Prep, 10/2021
Timeline
Administrative Associate/Trusted Agent
SBY Regional Airport
08.2017 - Current
Administration/Clerical
Marshalls' Riverbank Nursery
10.2013 - 07.2017
Administrative Assistant/Office Manager
Ferrara & Company, LLC
06.2004 - 09.2013
Small Business Management -
Delaware County Community College
High School Diploma - business and computer word processing
Garnet Valley High School