Jacqueline Bigelow
Providence
Summary
Dynamic and detail-oriented professional with experience at Roger Williams Medical Center, excelling in laboratory documentation and medical records management. Proven ability to enhance workflow efficiency and foster collaboration through excellent communication and problem-solving skills. Committed to maintaining HIPAA compliance while ensuring high-quality patient care and operational excellence.
Overview
10
10
years of professional experience
Work History
Laboratory Assistant
Roger Williams Medical Center, Pathology
Providence, RI
02.2018 - Current
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Served as a reliable source of information for colleagues seeking assistance or clarification on laboratory procedures or equipment use.
- Trained new laboratory personnel on standard operating procedures, ensuring consistent performance across team members.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Assisted scientists by collecting and organizing laboratory data.
- Maintained meticulous records of test results and lab activities for regulatory compliance and reporting purposes.
- Oversaw inventory management of supplies, ensuring availability while minimizing waste and costs.
- Facilitated communication between medical staff and laboratory personnel for efficient result delivery and collaboration.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Scheduling Coordinator
Concord Home Health Care
Cranston, RI
01.2016 - 02.2018
- Coordinated schedules for home health care staff to optimize patient coverage and service delivery.
- Managed appointment logistics to ensure timely visits and enhance client satisfaction.
- Developed and maintained scheduling systems, improving workflow efficiency and reducing conflicts.
- Trained new staff on scheduling protocols and software tools for effective team integration.
- Collaborated with healthcare providers to align schedules with patient needs and preferences.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
Education
Nursing
Community College of Rhode Island
Warwick, RI02-2012
Skills
- Medical terminology
- Specimen preparation
- Pathology report writing
- Chemical handling
- Medical records management
- Data interpretation
- Medical office administration
- Laboratory documentation
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- HIPAA compliance
- Verbal and written communication
- Patient records documentation
- Data entry
- Task prioritization
Timeline
Laboratory Assistant
Roger Williams Medical Center, Pathology
02.2018 - Current
Scheduling Coordinator
Concord Home Health Care
01.2016 - 02.2018
Nursing
Community College of Rhode Island