Jacqueline Boddy, M.S. OT
Portage,MI
Overview
11
11
years of professional experience
Work History
Director of Quality & Risk
Family Health Center
Kalamazoo MI
04.2023 - 07.2024
- Established and grew a quality program & team from zero to nine employees.
- Exceeded performance goals in 2023 on quality measures resulting in MCHN VBA incentive dollars.
- Developed a risk management program in compliance with FTCA and the HRSA Compliance Manual.
- Re-invented the CHW role expanding the scope, training, performance expectations, and reimbursement for services.
- Improved referrals management workflows and associated procedures.
- Performed chart audits on clinical documentation.
- Developed and presented staff education on risk management topics and quality measures.
- Utilized Azara data analytics to report out clinical quality performance to the executive team, providers, and staff.
- Resolved numerous data feed and mapping issues between EPIC and Azara software.
- Organized and submitted annual PCMH recertification.
- Created and implemented a new adverse event form and process to ensure root cause, corrective actions, and closure were fully documented.
Quality Improvement Manager
Grace Health
Battle Creek MI
03.2022 - 03.2023
- Led a team of 20 quality employees to perform patient outreach, patient engagement, and population health initiatives.
- Updated policies and procedures to be in full compliance with PCMH, FTCA, and payor expectations.
- Led continuous improvement in team workflows and the update of procedures for clarity and efficiency.
- Utilized NextGen and Azara to improve data reporting, clinical documentation for quality measures, and patient outcomes.
Health Center Manager
InterCare Community Health Network
Bangor MI
03.2017 - 03.2022
- Responsible for the daily operation of a medical, dental, and behavioral health including SUD (Substance Use Disorder) program.
- Directly supervised 20+ employees fostering teamwork and addressing longstanding negativity.
- Managed the daily staffing of clinics and the maintenance of the patient scheduling system center-wide.
- Implemented quality improvement initiatives to continuously assess and improve outcomes for patients.
- Utilized Azara to share performance data and drive improvements in patient care and clinical documentation.
- Developed MA-specific training to improve confidence and the ability to perform at the top of their licensure.
- Addressed patient concerns promptly with service recovery and implementation of corrective action(s) utilizing Safety Zone.
Center Manager & Occupational Therapist
Senior Care Partners PACE
Kalamazoo MI
02.2013 - 11.2016
- Responsible for the daily operation of an adult day center including CNA team, recreation, rehab, transportation, reception, and spiritual care.
- Directly supervised 15 employees and promoted a culture of teamwork and innovation.
- Led interdisciplinary team meetings and care planning meetings with patients & families.
- Created and implemented new programming to improve participants well-being in multiple domains.
- Conducted annual performance evaluations, coaching, and disciplinary actions.
- Prepared staff and facility for audits by CMS and MDHHS.
- Assisted with the writing and implementation of policies & procedures for the new location.
Education
Bachelor of Science - Aviation
Western Michigan University
Kalamazoo MIMaster of Science - Occupational Therapy
Western Michigan University
Kalamazoo MISkills
- Leadership
- PCMH
- Risk Mgmt
- Policy Writing
- Data Analysis
- Azara DRVS
- Compliance
- Quality Auditing
Timeline
Director of Quality & Risk
Family Health Center
04.2023 - 07.2024
Quality Improvement Manager
Grace Health
03.2022 - 03.2023
Health Center Manager
InterCare Community Health Network
03.2017 - 03.2022
Center Manager & Occupational Therapist
Senior Care Partners PACE
02.2013 - 11.2016
Bachelor of Science - Aviation
Western Michigan University
Master of Science - Occupational Therapy
Western Michigan University