Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Brown

Rockville,MD

Summary

A highly resourceful, flexible, enthusiastic employee. Possessing considerable experience in customer service and food service from beginning to end. Has been trusted to train new employees, and has lots of experience working as a team in a fast paced environment. Always looking for how to help, and utilizes down time preparing for the next rush. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ambitious and loves a challenge!

Overview

16
16
years of professional experience

Work History

Food line, Cashier

Royal Farms
01.2023 - 07.2023
  • At any point in my shift I was responsible for:
  • Working the food line serving and preparing chicken, sides, and made to order items
  • Monitoring temperatures/Time limitations
  • Breading and frying chicken and fries
  • Preparing hot and ready items
  • Labeling them, keeping them stocked and within time limitations
  • Kiosk, Grub-Hub and Door-Dash orders ready for pick-up on time
  • Cleaning up store and parking lot whenever needed
  • Cash Register
  • Prep work for my shift and the following shift
  • Stock and organize service and work areas
  • Clean and sanitize service and work areas
  • Substitute or assist others in emergency or rush periods
  • Enhanced food quality by implementing strict monitoring processes and guidelines.


Line Cook, Prep Cook, Cashier

Sam's Deli
01.2010 - 01.2018
  • Sam's Deli is a busy family owned sub shop located on Route 40
  • At any point in my shift I was responsible for:
  • Cooking on the flat top grill
  • Cold side (cold cuts)
  • Trim and carve meats such as turkey, ham and roast beef for hot and cold items
  • Taking phone orders and walk-in customers
  • Write and memorize orders
  • Taking and preparing catering orders
  • Measure and weigh sides and meats accordingly
  • Stock, clean and sanitize service and work areas
  • Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Strengthened team communication through active listening and constructive feedback
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
  • Substitute others in emergency or rush periods
  • Coordinate kitchen assignments to ensure economical use of food, and timely preparation
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Managed inventory and ordered food and supplies to maintain adequate stock.

Server

Olney Ale House
01.2015 - 08.2017
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Implemented effective communication strategies between front-of-house and back-of-house staff.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Nail Technician

Pleasant Touch Skin Care
01.2007 - 01.2009
  • Pleasant Touch was a spa that offered manicure and pedicure services, in which I was solely responsible for:
  • Manicures, Spa Manicures
  • Pedicures, Spa Pedicures
  • Soften nail cuticles with water and oil, push back and trim cuticles using nippers
  • Allotting time for each service
  • Choosing supplies used for use in services and sale
  • Customizing each client's service as needed or requested
  • Choosing supplies used and pricing services accordingly
  • Maintaining a stocked, clean and sanitized workstation, following sanitation protocols
  • Boosted salon revenue by upselling additional services and retail products to clients.
  • Established strong client relationships through exceptional customer service and communication skills.

Education

Other -

Fame School for Nails
Riverdale, MD
01.2004

High school or equivalent -

Eleanor Roosevelt
Greenbelt, MD
07.2003

Skills

  • Customer Service - 10 years
  • Works well as a team
  • Time Management
  • Quick learner
  • Cash Register Operation
  • Cash Handling
  • Merchandise Restocking
  • Telephone Etiquette
  • Professionalism and Courtesy
  • Organizational Abilities
  • Effective Communication

Timeline

Food line, Cashier

Royal Farms
01.2023 - 07.2023

Server

Olney Ale House
01.2015 - 08.2017

Line Cook, Prep Cook, Cashier

Sam's Deli
01.2010 - 01.2018

Nail Technician

Pleasant Touch Skin Care
01.2007 - 01.2009

Other -

Fame School for Nails

High school or equivalent -

Eleanor Roosevelt

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Jacqueline Brown