Lauren Alphonso
Cape Coral
Summary
Eager to contribute to a dynamic team as an Front Desk Clerk/Receptionist and apply my 10 plus years of customer service skills to support company objectives.
Knowledgeable with cashier/customer service skills. I have a solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
11
11
years of professional experience
Work History
Cashier
BJ'S Wholesale Club
Davenport, FL
07.2023 - 07.2025
- Processes member purchases accurately and efficiently.
- Verifies, renews, and upgrades memberships.
- Maintains a clean and organized front-end area.
- Provides excellent customer service.
- Scanning items, calculating totals, and accepting various forms of payment (cash, credit/debit cards, checks, etc.)
Cashier
Lowe's Home Improvement
Kissimmee, FL
11.2021 - 03.2024
- Greet all guests & manage transactions with customers using the cash registers.
- Scan all goods and ensure pricing is accurate.
- Collect payments whether in cash, credit or by check
- Inform customers of upcoming sales that they might be interested in
- Opening store credit card accounts whenever possible to help store revenue
- Stocking the front area & putting away merchandise
Cashier/Customer Service
McDonald's
Kissimmee, FL
10.2019 - 01.2020
- Greet customers and welcome them to McDonald's.
- Take customer orders accurately, either at the counter or through the drive-thru, using a point-of-sale (POS) system.
- Provide information about menu items and promotions, and offer suggestions to customers.
- Handle customer complaints and resolve issues professionally.
- Process payments (cash, credit, debit) and give change accurately.
- Ensure the cash register is balanced at the end of each shift.
Cashier/Customer Service
Walmart
Orlando, FL
08.2017 - 03.2019
- Greeting customers with a smile, providing assistance with purchases, and ensuring a positive shopping experience.
- Scanning items, calculating totals, handling various payment methods (cash, credit/debit cards, gift cards, mobile payments), and providing accurate change.
Food Runner/Busser
Lake West Hospital
Willoughby Hills, OH
09.2014 - 12.2017
- Prepare food for the patients
- Deliver the food to their rooms
- When done collect all trays from patients rooms
- Roll silverware
- Help clean the dishes in the dish room (if needed)
Education
High school diploma -
Seabreeze High School
Daytona Beach, FL05.2008
Skills
- Microsoft Outlook
- Cashiering - 10 years
- Cash handling - 10 years
- Retail sales
- Time management
- Vital signs
- Leadership - 5 years
- Medical terminology
- Microsoft Word - 1 year
- Inside sales
- Food handling
- Customer Service - 10 years
- Home care
- Typing
- ICD coding
- Communication skills
- Hospitality
- Organizational skills
- Cash register
- English
- Medical office experience
- Dementia care
- Experience with children
- Front desk
- Sales
- Basic math
- POS
Timeline
Cashier
BJ'S Wholesale Club
07.2023 - 07.2025
Cashier
Lowe's Home Improvement
11.2021 - 03.2024
Cashier/Customer Service
McDonald's
10.2019 - 01.2020
Cashier/Customer Service
Walmart
08.2017 - 03.2019
Food Runner/Busser
Lake West Hospital
09.2014 - 12.2017
High school diploma -
Seabreeze High School