Lauren Alphonso
Cape Coral
Summary
Eager to contribute to a dynamic team as an Front Desk Clerk/Receptionist and apply my 10 plus years of customer service skills to support company objectives.
Knowledgeable with cashier/customer service skills. I have a solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
11
11
years of professional experience
Work History
Cashier
BJ'S Wholesale Club
07.2023 - 07.2025
- Processes member purchases accurately and efficiently.
- Verifies, renews, and upgrades memberships.
- Maintains a clean and organized front-end area.
- Provides excellent customer service.
- Scanning items, calculating totals, and accepting various forms of payment (cash, credit/debit cards, checks, etc.)
Cashier
Lowe's Home Improvement
11.2021 - 03.2024
- Greet all guests & manage transactions with customers using the cash registers.
- Scan all goods and ensure pricing is accurate.
- Collect payments whether in cash, credit or by check
- Inform customers of upcoming sales that they might be interested in
- Opening store credit card accounts whenever possible to help store revenue
- Stocking the front area & putting away merchandise
Cashier/Customer Service
McDonald's
10.2019 - 01.2020
- Greet customers and welcome them to McDonald's.
- Take customer orders accurately, either at the counter or through the drive-thru, using a point-of-sale (POS) system.
- Provide information about menu items and promotions, and offer suggestions to customers.
- Handle customer complaints and resolve issues professionally.
- Process payments (cash, credit, debit) and give change accurately.
- Ensure the cash register is balanced at the end of each shift.
Cashier/Customer Service
Walmart
08.2017 - 03.2019
- Greeting customers with a smile, providing assistance with purchases, and ensuring a positive shopping experience.
- Scanning items, calculating totals, handling various payment methods (cash, credit/debit cards, gift cards, mobile payments), and providing accurate change.
Food Runner/Busser
Lake West Hospital
09.2014 - 12.2017
- Prepare food for the patients
- Deliver the food to their rooms
- When done collect all trays from patients rooms
- Roll silverware
- Help clean the dishes in the dish room (if needed)
Education
High school diploma -
Seabreeze High School
Daytona Beach, FL05.2008
Skills
- Microsoft Outlook
- Cashiering - 10 years
- Cash handling - 10 years
- Retail sales
- Time management
- Vital signs
- Leadership - 5 years
- Medical terminology
- Microsoft Word - 1 year
- Inside sales
- Food handling
- Customer Service - 10 years
- Home care
- Typing
- ICD coding
- Communication skills
- Hospitality
- Organizational skills
- Cash register
- English
- Medical office experience
- Dementia care
- Experience with children
- Front desk
- Sales
- Basic math
- POS
Timeline
Cashier
BJ'S Wholesale Club
07.2023 - 07.2025
Cashier
Lowe's Home Improvement
11.2021 - 03.2024
Cashier/Customer Service
McDonald's
10.2019 - 01.2020
Cashier/Customer Service
Walmart
08.2017 - 03.2019
Food Runner/Busser
Lake West Hospital
09.2014 - 12.2017
High school diploma -
Seabreeze High School
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