Jacqueline Brown
Accurate
Goose Creek,SC
21
years of professional experience
Work History
Medical Courier
1 Year 6 Months- Delivered medical supplies and specimens promptly to healthcare facilities, ensuring compliance with safety protocols.
- Maintained accurate logs of deliveries and pickups to enhance tracking efficiency and accountability.
- Communicated effectively with medical staff to confirm delivery schedules and address urgent requests.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Operated specialized transportation equipment, ensuring secure transport of sensitive medical materials.
Non-Emergency Medical Driver
3 Years 5 Months- Transported patients to medical appointments, ensuring timely arrivals and adherence to schedules.
- Maintained vehicle cleanliness and functionality, conducting regular inspections and reporting maintenance needs.
- Assisted patients with mobility challenges, providing support during boarding and disembarking processes.
- Communicated effectively with healthcare providers to confirm appointment details and address any changes.
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Managed route planning for efficiency, optimizing travel times while adhering to safety regulations.
- Developed strong relationships with regular patients to foster trust in our services.
- Assisted patients with mobility challenges, utilizing proper lifting techniques and equipment for their safety and comfort.
Customer Service Representative/Department Manager
16 Years 1 Month- Delivered exceptional customer service, resolving inquiries and promoting product knowledge.
- Assisted customers in locating items, enhancing shopping experience and satisfaction.
- Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Trained new staff on customer service protocols and operational procedures for efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Education
High School Diploma
Skills
HIPAA compliance
Punctuality
Delivering medical records
Package pickup and delivery
Clerical support
Sorting
Heavy lifting
Item tracking
Documentation
Handheld scanning devices
Item sorting
Multitasking
Package handling
Excellent communication
Reliability
Timeline
Medical Courier
Accurate
01.2025 - 07.2026Read More
Non-Emergency Medical Driver
ZBS Logistics
08.2021 - 01.2025Read More
Customer Service Representative/Department Manager
Walmart
08.2005 - 09.2021Read More
North Charleston High School
High School Diploma
Read More