Hi, I’m
Jacqueline Bunn
Rocky Mount,NC
Summary
Dedicated professional with a proven track record at QVC, excelling in production management and customer service. Highly dependable and an extremely quick learner, adept at resolving complex issues efficiently. Recognized for excellent attention to detail and proficiency in Microsoft applications, contributing to enhanced operational success and customer satisfaction.
Overview
35
years of professional experience
Work History
Bunnifide Cleaning Services
House Cleaner
01.2024 - Current
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
QVC
Team Leader
07.2013 - 12.2023
Job overview
- Responsible for achieving production requirements.
- Prepared and maintained production reports and personnel records.
- Responsible for preparing orders to be shipped to customers in all states.
West Corp.
Customer Service Agent
11.2008 - 07.2013
Job overview
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to 50 calls in queue per minute.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Referred unresolved customer grievances to designated departments for further investigation.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Merita Bakery
Quality Inspector
08.1990 - 11.2008
Job overview
- Achieved revenue or departmental bonuses by making sure bread had no tears holes or mold.
- Worked directly with Managers and Supervisors to achieve results.
- Supported Chief Operating Officer with daily operational functions.
Education
Rocky Mount Sr. highRocky Mount
High School Diploma
1990
Skills
- Microsoft applications skills
- Extremely quick learner
- Credit card processing
- Highly dependable
- Excellent attention to details
Timeline
House Cleaner
Bunnifide Cleaning Services
01.2024 - Current
Team Leader
QVC
07.2013 - 12.2023
Customer Service Agent
West Corp.
11.2008 - 07.2013
Quality Inspector
Merita Bakery
08.1990 - 11.2008
Rocky Mount Sr. high
High School Diploma
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