Shannon Ware
Auburn,AL
Summary
Experienced Retail Sales Associate with over 15 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction. Reliable production professional ready to apply abilities and contribute to company success. Efficient in taking on any job and completing high-quality work. Experience using equipment s to transport materials and assist production teams. Fast learner willing to train for any job.
Overview
28
28
years of professional experience
Work History
General Cleaner
ABM Building Services
Auburn, AL
06.2019 - Current
- Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash
- Kept bathroom facilities well-cleaned, stocked and properly maintained for staff and guests
- Dusted all furniture and fixtures thoroughly and carefully
- Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
- Maintained optimal supply levels to meet daily and special cleaning needs
- Used organization skills, including time management, efficient cleaning methods to meet deadlines in fast-paced environment
- Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management
Food Service Worker
Aramark
Auburn, AL
01.2019 - 04.2019
- Greeted customers at deli counter to fulfill requests and answer questions
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Cleaned and sanitized work areas throughout hours of operation and at close of business
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items
- Cleaned walls, fans and drains in bakery coolers, display cases and work area
- Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates
- Used downtimes to prepare ingredients and restock supplies for expected busy periods
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order
- Observed customer purchases in line and differentiated between standard portions
- Prepared recipe ingredients by washing, peeling, cutting and measuring
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
Cashier
Aramark
Auburn, AL
08.2018 - 12.2018
- Used cash registers and POS systems to request and record customer orders and compute bills
- Answered questions about store policies and concerns to support positive customer experiences
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Worked closely with management to solve problems and handle customer concerns
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Operated cash register for cash, check and credit card transactions with 100% accuracy
Deli Associate
Walmart
Auburn, AL
12.2016 - 06.2018
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Created appealing food arrangements for party trays and specialized orders
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Opened new inventory and rotated stock by dates to maintain freshness
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm
- Listened to customer requests and suggested additional menu items as appropriate to upsell products
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order
- Calculated total items needed to assemble party trays and placed orders for inventory
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
- Greeted customers at deli counter to fulfill requests and answer questions
Customer Service Specialist
Books-A-Million Inc.
Opelika, AL
11.1997 - 01.2013
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success
- Drove revenue by promoting products and services for sales conversions to meet monthly sales goals
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors
- Handled day-to-day customer contact via phones, faxes and emails
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Responded to customer inquiries via phone, email, and web-based platforms
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Production Worker
SMC South
Auburn, AL
01.1998 - 01.2000
- Took part in all company-offered training sessions, improving and acquiring knowledge needed to operate machines
- Conducted quality inspections of finished products and made minor repairs to meet project expectations
- Supported current production needs by moving items between equipment, conveyors and staging areas
- Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients
- Supported machine operators in set up and operation of production equipment resulting in efficient runs
- Enthusiastically took on additional shifts during peak work periods to keep projects on schedule
Education
High School Diploma -
Auburn High School
Auburn, AL06.1993
Some College (No Degree) - Business
Auburn University
Auburn, ALBachelor of Science - Business
University of Phoenix
Tempe, AZSkills
- Sale expertise
- Retail materials management
- Money handling abilities
- Good listening skills
- Material loading and unloading
- Documentation expertise
- Assembly protocols
- Microsoft applications skills
- Extremely quick learner
- Assembly line production
Timeline
General Cleaner
ABM Building Services
06.2019 - Current
Food Service Worker
Aramark
01.2019 - 04.2019
Cashier
Aramark
08.2018 - 12.2018
Deli Associate
Walmart
12.2016 - 06.2018
Production Worker
SMC South
01.1998 - 01.2000
Customer Service Specialist
Books-A-Million Inc.
11.1997 - 01.2013
High School Diploma -
Auburn High School
Some College (No Degree) - Business
Auburn University
Bachelor of Science - Business
University of Phoenix