Jacqueline Cacciatto
Tom's River,NJ
Summary
Detail-oriented professional with 5 years in customer service and hospitality, complemented by receptionist experience in an HVAC office. Expertise in communication, organization, and problem-solving within fast-paced environments. Pursuing an undergraduate degree while enhancing knowledge in technology and coding, including foundational Python, HTML/CSS, JavaScript, SQL, Microsoft Office, and Google Workspace.
Overview
6
6
years of professional experience
Work History
Receptionist
Atlantic Shore Heating and Air Conditioning
Brick
01.2025 - 09.2026
- Scheduled heating and air conditioning appointments, ensuring optimal use of office calendar systems.
- Entered service requests and updated customer records with accurate information.
- Coordinated technician dispatch details and relayed appointment changes promptly.
- Processed incoming mail, invoices, and office paperwork with attention to detail.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Tracked important information in spreadsheets and ran reports or generated graphs using data.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Hostess
Houlihan's
Brick
03.2024 - 01.2025
- Greeted guests warmly upon arrival, seating them promptly.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Resolved guest concerns politely while supporting Houlihan's welcoming atmosphere.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Demonstrated strong interpersonal skills when interacting with customers.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Handled cash payments and reconciled daily transactions accurately.
Hostess/Server
Friendly's
Toms River, New Jersey
07.2020 - 11.2022
- Delivered meals and checked guest needs throughout service.
- Coordinated with kitchen staff on order timing and table readiness.
- Seated parties and organized waiting lists in the dining room.
- Took reservations and to-go orders to streamline the process for both customer and restaurant.
- Processed payments and operated point-of-sale register.
- Took reservations and to-go orders to streamline the process for both customer and restaurant.
- Trained new employees to perform duties.
Education
Brick Memorial
Brick , NJSome College (No Degree) - Science
Ocean County College
Toms River, NJSkills
- Core Skills: Customer Service Client Relations Communication Conflict Resolution Problem Solving Data Entry Organization Time Management Multitasking Team Collaboration Attention to Detail
- Calendar management
- Appointment scheduling
- Customer records
- Technical Skills: Python JavaScript HTML/CSS SQL Microsoft Office Excel Google Workspace Computer Applications
Timeline
Receptionist
Atlantic Shore Heating and Air Conditioning
01.2025 - 09.2026
Hostess
Houlihan's
03.2024 - 01.2025
Hostess/Server
Friendly's
07.2020 - 11.2022
Brick Memorial
Some College (No Degree) - Science
Ocean County College