Jacqueline Cales
Dewitt,USA
Summary
Self-motivated employment specialist with comprehensive understanding of supported employment practices, ensuring successful job placements and continuous support. Known for fostering collaborative team environments and adapting to changing client needs to achieve impactful results. Recognized for strong interpersonal skills and ability to build lasting relationships with clients and employers alike.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supported Employment Specialist
Soar365 Employment Access LLC
11.2024 - Current
- Actively participated in ongoing professional development opportunities to remain current with industry trends and best practices.
- Delivered customized vocational assessments to identify client strengths, interests, and career goals.
- Conducted regular follow-up meetings with both clients and employers to evaluate job placements'' effectiveness and address any concerns or issues that arose during the course of employment.
- Built a network of community resources to assist clients in addressing personal challenges that may impact their ability to maintain employment.
- Negotiated reasonable accommodations between employers and employees when needed to ensure a successful working relationship for both parties involved.
- Maintained up-to-date knowledge of labor market trends and in-demand occupations within the community.
- Identified potential funding sources for supported employment programs, contributing to the organization''s financial stability.
- Created detailed reports on program outcomes, demonstrating the positive impact of supported employment services on clients'' lives.
- Provided ongoing support for clients, ensuring successful job retention and satisfaction.
Pre-Employment Transition Specialist
Soar365 Employment Access LLC
11.2024 - Current
- "Provided Pre-ETS services to students with disabilities, including job exploration counseling and workplace readiness training."
- "Facilitated work-based learning experiences, such as internships and job shadowing, to enhance practical skills."
- "Assisted students in exploring post-secondary education and training options, aligning their career goals with educational pathways."
- Assisted students in exploring and selecting career paths.
Employment Assistant/Workplace Assistant
Chesterfield Employment Services
06.2024 - 11.2024
- Ongoing Supports
- Supporting individuals
- Evaluate consumer’s satisfaction of supported employment services
- Collaborative working relationship with other human services professionals
- Implementation of ISP training strategies
- Assisting supported employees with day-to-day task completion, modeling correct skills and tasks, problem-solving and coping activities to enhance their effectiveness as employees
- Completion of daily Support checklists
- Progress Notes
- Event Reports
- Other documentation as required
Transportation Customer Service Representative
Chesterfield Employment Services
05.2023 - 06.2024
- Create Routes for 250 adult passengers to and from work daily.
- Check driver hours daily to ensure hours were met.
- Work with drivers on routing issues
- Collaborated across departments to resolve customer-related issues.
- Delivered fast and friendly service to handle questions and service complaints.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Anticipated needs and resolved problems to keep customers happy.
- Answered inbound calls to handle various concerns, set appointments and close sales.
- Handled customer inquiries, payments, and service requests.
- Addressed and resolved customer concerns and complaints.
- Created and entered enrollment applications for new consumers in company database.
School Bus Driver
Chesterfield County Public Schools
09.2020 - 05.2023
- Conducted pre-trip and post-trip inspections of school bus to verify safety and functionality.
- Drove multi-passenger vehicles to transport students between neighborhoods, schools and schools activities.
- Interacted positively with students, parents, faculty, and staff members.
- Assisted with the safe loading and unloading of special needs students.
- Coordinated office operations and procedures to facilitate workflow and efficiency.
Custom Protection Officer
G4S Secure Solutions
09.2011 - 06.2020
- Created ID and access badges for employees.
- Responded quickly and effectively to emergencies.
- Assisted with training new employees.
- Monitored security cameras to detect any sight of potential threat and reviewed tapes after reported incidents.
- Provided detailed documentation of all incidents that occurred on premises.
- Checked in visitors and provided them with proper identification badges to grant permission to enter the facility.
- Circulated among visitors, patrons, and employees to preserve order and protect property.
- Patrolled assigned areas on foot or in company vehicle to confirm personal, building and equipment security.
- Administered first aid and obtained assistance from paramedics to respond to medical emergencies.
- Authorized and monitored entrance and departure of employees and visitors to guard against theft and maintain security of premises.
- Answered various alarms to investigate disturbances.
- Wrote reports of daily irregularities to describe and document property damage and presence of unauthorized individuals Verified security of windows, gates, and doors to prevent intrusions.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Education
Associates of Science - Criminal Justice
ITT Technical Institute
Richmond, Virginia03.2011
Bachelor of Science - Computer & Information Sciences, Cyber & Network Security
ECPI University
Richmond, VA04.2018
Skills
- Flexible Schedule
- Computer Skills
- Problem-Solving
- Excellent Communication
- Creativity
- Paperwork Processing
- Appointment Scheduling
- Data Entry
- Data Collection
- Positive and Professional
- Route Management
- Customer Relations
- Conflict Resolution
- Active Listening
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Office Suite
- Administrative Support
- Coordination
- Job development
- Employer engagement
- Career exploration
- Client advocacy
- Disability awareness
- Resume writing
- Interview preparation
- Skills training
- Job coaching
Certification
ACRE-Association of Community Rehabilitation Educators
Timeline
Supported Employment Specialist
Soar365 Employment Access LLC
11.2024 - Current
Pre-Employment Transition Specialist
Soar365 Employment Access LLC
11.2024 - Current
Employment Assistant/Workplace Assistant
Chesterfield Employment Services
06.2024 - 11.2024
Transportation Customer Service Representative
Chesterfield Employment Services
05.2023 - 06.2024
School Bus Driver
Chesterfield County Public Schools
09.2020 - 05.2023
Custom Protection Officer
G4S Secure Solutions
09.2011 - 06.2020
Bachelor of Science - Computer & Information Sciences, Cyber & Network Security
ECPI University
Associates of Science - Criminal Justice
ITT Technical Institute
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