Jacqueline Canut
Miami
Summary
Skilled Intake Coordinator III in Radiation Oncology with a Bachelor’s degree in Health Services Administration and extensive experience in oncology intake and patient coordination. Specializes in high-volume patient intake and referral management while fostering multidisciplinary communication. Expertise in optimizing workflows and managing administrative processes to enhance efficiency and support patient-centered care.
Overview
6
6
years of professional experience
Work History
Intake Coordinator III for Radiation Oncology
Baptist Health Miami Cancer Institute
Kendall
08.2024 - Current
- Coordinated patient intake and referral processing for radiation oncology services, ensuring precise documentation and efficient insurance verification
- Functioned as primary contact for patients and families, guiding them through admissions and addressing inquiries to improve patient experience
- Facilitate communication between multidisciplinary teams to ensure timely scheduling and continuity of care
- Managed collection and transfer of medical records, diagnostic imaging, and DICOM files, supporting clinical and treatment planning teams for streamlined workflows
- Utilize EMR systems (Cerner, Epic) and imaging platforms to support patient workflows and data accuracy
- Precept and train new hires on intake procedures and system navigation
Healthcare Recruiter/Relationship Manager
Team Select Home Care
Sunrise
01.2023 - 08.2024
- Recruited and staffed Registered Nurses (RNs) and Licensed Practical Nurses (LPNs) for Medicaid home care services, ensuring compliance with state and client requirements
- Coordinated with clinical case managers to align staffing with patient care needs and ensure continuity of services
- Managed staffing operations across Broward County, filling cases and ensuring coverage in diverse geographic areas
- Oversaw team of nurses, providing guidance and support to enhance performance and service delivery
- Utilized workforce and HR systems (ICIMS, ADP, CubHub, etc.) to track recruitment, staffing, and employee data
- Managed scheduling, payroll, and HR-related processes to support workforce operations
- Participated in on-call rotations to address urgent staffing needs and resolve after-hours issues
Lifeguard
MDC Parks and Recreation
Miami Gardens
03.2023 - 01.2024
- Executed emergency response procedures, including administration of CPR and first aid, and coordination with emergency medical services
- Ensured safety and regulatory compliance within aquatic facilities through active surveillance and enforcement of established protocols
- Conducted routine safety inspections, identifying and mitigating potential hazards to enhance safety protocols
- Collaborated with staff to maintain operational readiness and facilitate onboarding of new team members
Director of Advertising & Solicitation
Gonzalez & Tybor Bankruptcy Law
Hollywood
08.2020 - 01.2024
- Led advertising and solicitation strategy to drive client acquisition and expand market presence
- Developed and executed comprehensive advertising and marketing strategies to enhance the law firm's visibility and brand recognition. Issued legal advertisements through physical and electronic mail.
- Managed advertising budget to optimize spend, enhancing reach and cost-effectiveness
- Oversaw the advertising budget, ensuring cost-effectiveness and efficient allocation of resources.
- Applied data-driven insights to refine campaigns and improve overall marketing performance
- Utilized data-driven insights to refine advertising strategies, contributing to the firm's competitive positioning within the legal industry.
- Conducted market research and competitive analysis to identify trends and target key demographics
- Conducted market research to identify trends, assess competitive landscapes, and target key demographics.
- Ensured all advertising content met legal and regulatory compliance standards
- Coordinated with legal experts to develop content that adhered to regulatory standards and effectively communicated the firm's expertise.
- Team Leadership: Directed a high-performing advertising team, fostering a collaborative and innovative work environment.
Customer Service Representative
Florida One Insurance
Miami Lakes
09.2020 - 02.2022
- Managed high-volume inbound and outbound calls (200–300 daily), assisting clients with policy inquiries, billing, and account updates
- Delivered responsive service and resolved issues promptly, contributing to client retention
- Coordinated policy renewals by proactively engaging clients, addressing concerns, and providing tailored recommendations
- Administered policy changes, payments, and documentation to ensure accuracy and compliance with insurance requirements
- Maintained detailed records of client interactions and policy activity, enhancing operational efficiency
Education
Bachelor of Science - Health Services Administration
Florida International University
Miami, FLHigh School Diploma -
Mater Lakes Academy
Miami Lakes, FLSkills
- Patient Intake and Referral Management
- Electronic Medical Records (Cerner, Epic)
- Medical Imaging Systems (PACS, DICOM)
- Healthcare Operations
- Insurance Verification
- Documentation Management
- Regulatory Compliance
- Data Accuracy
- Cross-Functional Communication
- Patient Relations
- Team Leadership
- Staff Training
- Scheduling and Payroll Administration
- Staffing Coordination
- Workforce Systems (CubHub, ADP, ICIMS)
- Microsoft Excel
- Microsoft Word
- CPR/AED Certification
- First Aid Certification
Awards
- Summa Cum Laude, 2023
- Trilingual Seal, 2020
- MLA Law Program graduate, 2020
- Highest GPA-Alpha Xi Delta, 2023
- American Legion Award, 2016
Languages
- English - Fluent
- Spanish - Fluent
- Portuguese - Classroom Level
Timeline
Intake Coordinator III for Radiation Oncology
Baptist Health Miami Cancer Institute
08.2024 - Current
Lifeguard
MDC Parks and Recreation
03.2023 - 01.2024
Healthcare Recruiter/Relationship Manager
Team Select Home Care
01.2023 - 08.2024
Customer Service Representative
Florida One Insurance
09.2020 - 02.2022
Director of Advertising & Solicitation
Gonzalez & Tybor Bankruptcy Law
08.2020 - 01.2024
Bachelor of Science - Health Services Administration
Florida International University
High School Diploma -
Mater Lakes Academy