Housekeeping Supervisor
Holiday Inn Independence
Independence, OH
9 2012 - Current
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Evaluated employee performance and developed improvement plans.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Implemented new cleaning processes and team strategies to reduce necessary man-hours by 24 hours per week.
- Directed team of 15+ personnel in busy hotel with 260+ rooms.
- Improved process efficiency through effective inventory control in alignment with client standards.
- Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
- Created and implemented training programs to enhance employee performance.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed laundry sorting, washing, drying and ironing.
- Kept building entryway glass clean and polished for professional presentation.