Jacqueline Castillo
Dallas,TX
Summary
Enthusiastic Server offering 5 years of service industry experience. Highly skilled in serving high-volume customer base with enthusiasm and efficiency. Frequently commended for superior service and achieving company sales goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Nurse
Parkland Memorial Hospital
Dallas, TX
10.2024 - Current
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Managed patients recovering from medical or surgical procedures.
- Delivered high level of quality care to diverse populations while overseeing patient admission.
VIP Cocktail Server
PBR Texas
Arlington, TX
01.2021 - Current
- Maintained accuracy and efficiency when processing sales transactions via POS system.
- Anticipated guest needs and provided proactive service, while maintaining cleanliness of the bar.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Travel training, opening new company locations.
- Participating in company promotional events.
- Delivered exceptional customer service to VIP guests, enhancing overall guest experience.
- Coordinated drink orders and ensured timely service during high-volume events.
Bartender
Ojos Locos Sports Cantina
Mesquite, TX
09.2025 - Current
- Crafted signature cocktails and beverages, enhancing customer satisfaction and experience.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Collaborated with kitchen staff to synchronize food and beverage service for optimal efficiency.
- Oversaw bar operations during high-volume events, ensuring smooth service delivery and team coordination.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Bachelor of Science - Nursing
West Coast University
Dallas, TX08-2024
Associate of Science -
Eastfield College
Mesquite, TX06-2020
Skills
- Professional appearance
- Outstanding customer service
- High volume dining
- POS system operation
- Efficient time management
- Strong multitasking
Certification
- TABC
- Food handlers
- BLS/CPR certified
Languages
English
Spanish
Timeline
Bartender
Ojos Locos Sports Cantina
09.2025 - Current
Registered Nurse
Parkland Memorial Hospital
10.2024 - Current
VIP Cocktail Server
PBR Texas
01.2021 - Current
Associate of Science -
Eastfield College
Bachelor of Science - Nursing
West Coast University