Jacqueline Cervera
Miami,Florida
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Therapy professional with strong organizational and leadership skills. Proven ability to coordinate therapy programs and optimize patient outcomes. Focused on team collaboration, adaptable to changing needs, and committed to delivering impactful results. Skilled in patient assessment, care planning, and interdisciplinary communication.
Overview
10
10
years of professional experience
Work History
Therapy Coordinator
The ARC of South Florida
Miami, FL
01.2022 - Current
- Checking insurance eligibility for children receiving and needing therapy using Eligipro and the Children’s Medical Services (CMS)
- Updating and sending out the eligibility list to therapists Every First of the month
- Obtaining and keeping up with insurance authorizations and referrals daily
- Scanning and upload outside evaluations, authorizations, and all billing related documents into the EMR program
- Calling insurance companies daily or as needed
- Reviewing therapist logs/invoices weekly for accuracy, and to facilitate corrections, if necessary
- Forward reviewed invoices and logs biweekly to main office
Accounts Manager
First World Imports
Pompano Beach, FL
06.2018 - 03.2020
- Making sales and obtaining order for stores
- Customarily and regularly perform primary duties in the field visiting weekly accounts away from the facility
- Building and maintaining profitable relationship with receivers and store managers
- Supply stores with needed products as well as inform of new items in season
Patient access Representative
University of Miami Bascom Palmer
Medley, FL
08.2017 - 05.2018
- Performs all on-site patient access registration related functions promptly without compromising patient safety, quality, service levels
- Informing patients of their representatives of financial requirements, collecting when necessary, according to established guidelines and financial policy for both POS 11, 22 multi-specialty clinics and hospital departments across the UHealth System
- Scheduling patient appointment for specific specialist for all medical condition related to eyes
Administrative Assistant for Inpatient Unit/Nursing Administration
University of Miami Sylvester Cancer Center
Miami, FL
05.2016 - 07.2017
- Greeting visitors and callers, handles their inquiries, and directs them to the appropriate persons according to their needs
- The Unit Secretary assist the nurses, charge nurse, nursing supervisor and unit director in coordinating the flow of the unit activity
- Maintains calendar, types, provides routine and general clerical support or medical-related support which may include patient care, student service, reports, and statistics
- Maintain conference room scheduled, reserves meeting space and sends out notifications, attachments and reminders
- Answer telephones, take messages, answer routine questions, and transfer calls to appropriate individuals
- Prepare financial forms and obtain approvals as needed (IDRs, eBERFs, POs, work orders, check requisitions, etc.)
DME Coordinator
CompEquip Solution
Miami, FL
01.2016 - 05.2016
- Respond all incoming calls, verifying benefits, insurance billing, ordering, coding and authorizing medical equipment
- Performed all new daily order for DME
- Prepared and sent out LOA/PO to providers
- Obtain authorizations from adjuster for DME
- Provided proper fitting and education on durable medical equipment
- Perform patient/customer order processing, delivery, and courtesy call back
Collection specialist
Miami Pain & Diagnostic
Miami, FL
11.2014 - 05.2016
- Acquired insurance agent and third-party payer to enhance collection that accelerate reimbursement
- Review patient medical records and utilize clinical and regulatory knowledge and skills as well as knowledge of payer requirements to determine why cases are denied and whether an appeal is required
- Appeal WC and NF claims as needed
- Prepare medical record for affiliated attorney firms
- Monitoring claims to secure a timely and appropriate payment
Education
GED -
Adult Learning And Education Center
New York, NY06.2011
Skills
- Mindfulness techniques
- Client advocacy
- Family support
- Motivational interviewing
Languages
Spanish
Native or Bilingual
Timeline
Therapy Coordinator
The ARC of South Florida
01.2022 - Current
Accounts Manager
First World Imports
06.2018 - 03.2020
Patient access Representative
University of Miami Bascom Palmer
08.2017 - 05.2018
Administrative Assistant for Inpatient Unit/Nursing Administration
University of Miami Sylvester Cancer Center
05.2016 - 07.2017
DME Coordinator
CompEquip Solution
01.2016 - 05.2016
Collection specialist
Miami Pain & Diagnostic
11.2014 - 05.2016
GED -
Adult Learning And Education Center