Jacqueline Chapman
Eastvale,CA
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
11
11
years of professional experience
Work History
Central Communications
Disneyland Resorts
10.2021 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises.
- Answered multi-line phone systems, transferred calls and determined call priority while performing quick and efficient customer service.
- Maintained accurate records and updated files using electronic Type database.
- Answered calls from automatic routing system and took basic information from callers.
Security Trainer
Disneyland Resort
10.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Used Software to design training for Type employees and increase company retention and productivity rates Number%.
- Worked with vendors to customize courseware to accommodate business needs.
- Provided coaching and mentoring to employees.
- Developed and executed performance management programs to increase employee engagement and productivity.
Senior Mortgage Loan Processor
Master Property Real Estate
01.2014 - Current
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Received on-going, comprehensive training on home loan products and mortgage process.
Education
High School Diploma -
Marina High School
Huntington Beach, CA06.2008
Skills
- Dispatch Coordination
- Database Management
- Data Entry
- Dispatching procedures
- Operational Excellence
- Workflow Optimization
- Conflict resolution techniques
- Teamwork and Cooperation
- Database Maintenance
- Process improvement strategies
- Deescalation
- Situational Awareness
- Information Gathering
- Accuracy and Precision
- Telecommunications
- Emergency Procedures
- Public Safety
- Computer Skills
- Emergency Medical Instruction
- Map reading skills
- Basic life support understanding
- Works Well Under Pressure
- Emergency Assessment
- Call Management
- Computer-aided dispatching
- Critical Thinking
- Decision-Making
- CPR Certification
Timeline
Central Communications
Disneyland Resorts
10.2021 - Current
Security Trainer
Disneyland Resort
10.2021 - Current
Senior Mortgage Loan Processor
Master Property Real Estate
01.2014 - Current
High School Diploma -
Marina High School
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