Steven Bessette
Summary
Proven Central Station Dispatcher with a track record of enhancing dispatch operations at AFA Protective through expert scheduling and planning, alongside exceptional stress tolerance. Skilled in dispatch software and adept at prioritizing calls, significantly improving project management and customer relations. Demonstrates quick decision-making and a commitment to workplace safety, driving consistent performance improvements.
Overview
14
14
years of professional experience
Work History
Central Station Dispatcher
AFA Protective
06.2023 - 04.2024
- Conducted regular system maintenance checks to ensure optimal functionality of equipment used in dispatch operations.
PM Dispatcher
Planet Town Car Service
02.2010 - 03.2023
Filled incoming and present reservations while balancing independent contractors needs ( drivers ).
- Championed best practices in project management across the organization, leading to increased consistency and improved overall performance.
- Managed cross-functional teams for successful project completion within budget and timeline constraints.
Education
High School Diploma -
Glen Cove High School
Glen Cove, NYSkills
- Quick Decision Making
- Workplace Safety
- Scheduling and Planning
- Dispatch Software Familiarity
- Incident Prioritization
- Stress Tolerance
- Information Gathering
- Message Taking
- Prioritizing calls
- Dispatching procedures
- Dispatch Coordination
- Customer Relations
Timeline
Central Station Dispatcher
AFA Protective
06.2023 - 04.2024
PM Dispatcher
Planet Town Car Service
02.2010 - 03.2023
High School Diploma -
Glen Cove High School
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