Jacqueline Clark
Poquoson,VA
Summary
Senior Process Executive experienced in balancing client satisfaction and support with innovative process improvement and execution. Skilled in documentation and document management, with excellent written and verbal communication skills in diverse settings. Client-focused and solutions-based mindset to deliver consistent results.
Overview
13
13
years of professional experience
Work History
Senior Process Executive
Cognizant Technologies Solutions
07.2023 - Current
- Assist prestigious orthopedic clinicians in managing their day-to-day practices with assistance of ambient technology.
- Document patient encounters as dictated by clinicians, and ensure that they are accurately maintained in the electronic health record.
- Assist with peer education and team leadership via Microsoft Teams, allowing for enhanced process efficiency and optimal production.
- Maintain and exhibit a high understanding of grammar, technical style, medical terminology, etc, to improve documentation quality.
- Communicate effectively with clinicians, peers, and management.
- Demonstrate proficiency with a variety of medical documents, including office visits, operative reports, worker's compensation cases, independent medical evaluations, and diagnostic interpretations.
- Peer review to ensure accuracy and a maintained high standard of documentation.
- Serve as a team leader and liaison during account migrations.
Quality Documentation Specialist
Nuance Communications
10.2017 - 07.2023
- Assist prestigious orthopedic clinicians in managing their day-to-day practices with assistance of ambient technology.
- Document patient encounters as dictated by clinicians, and ensure accuracy was maintained within the electronic health record.
- Improve documentation quality by reviewing and editing technical documents for accuracy and consistency. Also includes peer review to maintain consistent, high standards of documentation.
- Enhance regulatory compliance by maintaining up-to-date knowledge of industry standards and guidelines.
- Demonstrate proficiency working with a variety of medical documents, including office visits, operative reports, worker's compensation cases, and independent medical evaluations.
- Participate in special projects, including beta testing ambient technology, creating educational workflow guides, and leading screenshare meetings via Microsoft Teams.
Makeup Artist
Freelance
01.2011 - 01.2020
- Collaborate with on-set style teams, photographers, and directors to achieve desired looks for print and commercial work, ensuring high-quality results and fulfillment of the work brief.
- Conduct individualized client consultations to provide exceptional service and tailored makeup applications, while promoting skin health and ensuring client satisfaction.
- Perform creative services with attention to detail, while being mindful of desired outcome and current trends.
- Maintain a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
Education
Bachelor of Arts - English Language Arts
Christopher Newport University
Newport News, VA12.2010
Skills
Process Optimization
Efficiency Improvement
Client-Focused Service
Communication
Documentation
Document Management
Timeline
Senior Process Executive
Cognizant Technologies Solutions
07.2023 - Current
Quality Documentation Specialist
Nuance Communications
10.2017 - 07.2023
Makeup Artist
Freelance
01.2011 - 01.2020
Bachelor of Arts - English Language Arts
Christopher Newport University