Jacqueline Cobbins
Patient Service Representative
Chicago,IL
Summary
Organized Patient Service Representative with twenty four years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Emotional Behavior Disability Teacher Assistant:
establish and enforce rules for behavior and policies and procedures to maintain order among students.
Prepare materials and classrooms for class activities.
Develop and implement strategies to meet the needs of the students with a variety of disabilities.
Maintain accurate and complete student records, and prepare reports on children and activities, as required by laws, district policies.
Overview
24
24
years of professional experience
4
4
Certifications
Work History
Patient Service Representative
Ann & Robert H. Lurie Children's Hospital Of Chicago
10.2014 - 06.2017
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Trained new staff on hospital processes and procedures.
- Completes pre-registrations as well as full registration as needed for families.
- Obtain patient/family Consents for Care, HIPPA, State & Federal mandatory forms, Plain Language Summary as well as any additional forms identified and enter them into Epic .
- Queries for MyChart and Care Everywhere, as well as utilizing the Epic Care Link functionality as appropriate.
- Check the system to see if referral is attached for visit and is appropriate for visit. If able assist family with referral for same day service.
- Inform as well as collect payments as appropriate ( estimate, copays, outstanding balances, self-pay etc.)
- Makes copies of insurance cards as appropriate.
- Ensure families receives appropriate intake forms and instructions to complete for the visit.
- Print labels for clinical use and documents to be scammed. Provides ID Band to patients as appropriate.
- Inform patients/families of any wait times or delays in service.
- Schedules appointment, ( New, Return, Same Day Appointments) as needed.
- May be required to enter patient information in additional electronic systems,Adheres to organizational Power of all principles.
- Maintains confidentiality and HIPPA rules.
- Completes check -out procedures; prepares required forms for distribution.
- Communicates with other Patients Service Representative staff and department team members to coordinate activities.
- Other job functions as assigned.
Patient Service Representative
Louis A. Weiss Hospital
10.2009 - 06.2014
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Trained new staff on hospital processes and procedures.
- Explain policy and procedures, or services to patients using medical or administrative knowledge.
- Coordinate communication between patients, family members, medical staff members and follow up to ensure satisfactory resolution.
- Direct patient inquiries or complaints to appropriate medial staff members and follow up to ensure satisfactory resolution.
- Refer patients to appropriate health care services or resources.
- Collect and report data on topics such as patient encounters and finances.
- Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
Education
High School Diploma -
Richards Vocational High School
56 00 South Rockwell Chicago IL 60629 05.2001 -
Skills
Money Handling
Registration and Admissions
Decision-Making
Scheduling appointments
Caring and Empathetic
Providing Information and Resources
Payment Collection
Phone and Email Etiquette
Patient Confidentiality and Data Security
Time management abilities
Reliability and Dedication
Certification
Medical Administrative Assistant; Harry Truman College
Timeline
Patient Service Representative
Ann & Robert H. Lurie Children's Hospital Of Chicago
10.2014 - 06.2017
Medical Administrative Assistant; Harry Truman College
12-2012
Patient Service Representative
Louis A. Weiss Hospital
10.2009 - 06.2014
High School Diploma -
Richards Vocational High School
05.2001 -
Cerificate EKG and Phlebotomy , Richard J. Daley College
05-1998
Medical Information Techonolgy ; City Wide College
02-1998
Certified Nurse's Aide; City Wide College
06-1992