Jacqueline Coley
Virginia Beach,VA
Summary
My background started in retail, working for Woolco in Pensacola, Fla as sales clerk while attending high-school . Once I graduated from high school I begin working at the Navy Exchange for 7 years until I moved away to Rhode Island to joined my Fionsae in Rhode Island and were I continued to work for Navy Exchange. Leaving Rhode Island in 1990 and moved to Virginia in 1990 spending most of my time here, I worked for Airborne express for 5 years , and Commercial Courier Express for 1yr 6 mnths before moving on to banking in 2000 where I started working for RBC Centura Bank which is PNC Bank as of now. Left in 2006 to join BB&T Bank till present. BB&T was bought out by Truist Bank in 2019 Whom I'm currently working for as of this day.
Overview
17
17
years of professional experience
Work History
Relationship Banker
Truist Bank
10.2006 - Current
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
Teller
Truist Bank
10.2006 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Diploma -
Escambia High School
06.1981
Skills
- Recordkeeping Requirements
- Policy Development and Implementation
- Relationship Building and Management
- Financial Advising
- Banking
- Financial Services
- Teller Support
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Relationship Banker
Truist Bank
10.2006 - Current
Teller
Truist Bank
10.2006 - Current
Diploma -
Escambia High School
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