Jacqueline Collazo
Bayamón,Puerto Rico
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Excellent trainer and mentor.
Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Health Center Assistant
Providence Community Health Centers
Providence, RI
01.2019 - 06.2022
- Provide clerical support throughout the Center as needed including filing, answering/re-routing calls, recording messages, preparing data reports using practice management/EMR.
- Appointment scheduling, patient registration, insurance verification (including sliding fee), and patient payment.
- Assist MDs, NPs, RNs in caring for patients (infants, children, adolescents, adults and geriatric) including taking/recording vital signs/height/weight/ operating EKG machines, completing point of care testing, developmental screenings, and preparing patients for examination.
- Collaborate with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assist with reports as assigned by Health Center Director.
- Oversee the orientation/training of the new HCA's and updating existing employees on new processes and programs.
- Responsible for evaluating HCA competency and mentor/train in areas designated as needing improvement.
- Assist in the maintaining/troubleshooting/coordinating repair of the computer equipment, as well as printers, copy machines and fax machines.
- Schedule breaks and lunches, insuring there is appropriate coverage at all times.
- Quality control procedures on all equipment.
Health Center Assistant
Providence Community Health Centers
Providence, RI
10.2017 - 01.2019
- Assisted MDs,NPs, RNs caring for patients (infants, children, adolescents, adults and geriatric) including taking/recording vital signs/height/weight/ operating EKG machine, completing point of care testing, developmental screenings, preparing patient for examinations, preparing work areas, complete refill requests and documenting patient related procedures/tests in patients chart.
- Answered/Transferred incoming telephone calls, appointment scheduling, and patient pre registration.
Medical Assistant Extern
Thundermist Health Center
Warwick, RI
04.2017 - 05.2017
- Obtained client medical history, medication information, symptoms and allergies.
- Collected histories, vitals and current complaints via patient interviews.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens, throat cultures, urine toxicology screens, ect.
Collection Analyst
Medalliance Medical Health Services
Bronx, NY
09.2009 - 06.2010
- Manage No Fault Collection, post payments, manage denied payments and seek reason for denials.
- Insurance verification
- Send bills to attorneys.
Education
Certificate - Medical Assisting
Lincoln Technical Institute
Lincoln, RI08.2016
High School Diploma -
Esc. Superior Adela Rolon Fuentes
Toa Alta P.R05.2001
Skills
- Quality Control Procedures
- HIPAA Guidelines
- Clinical Staff Management
- Problem Resolution
- Patient Care Assessment
- Patient Flow
- Administrative Duties
- Vitals Collection and Documentation
- Quality Improvement Activities
- Examination Preparation
- Clinical Documentation
- Interviewing Process
- Completing Insurance Forms
- Microsoft Office
- Employee Recruitment and Hiring
- Employee Competency Evaluations
Accomplishments
- Nominated Employee of the Quarter on April 2022.
- Supervised team of 13 staff members.
Certification
- CPR certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Health Center Assistant
Providence Community Health Centers
01.2019 - 06.2022
Health Center Assistant
Providence Community Health Centers
10.2017 - 01.2019
Medical Assistant Extern
Thundermist Health Center
04.2017 - 05.2017
Collection Analyst
Medalliance Medical Health Services
09.2009 - 06.2010
Certificate - Medical Assisting
Lincoln Technical Institute
High School Diploma -
Esc. Superior Adela Rolon Fuentes
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