Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jacqueline Contreras

Mesquite,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Screens of Mass Construction
Dallas, TX
01.2024 - 12.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

High School Diploma -

Horn High School
Mesquite, TX
06-2022

Cosmetology -

Collectiv Academy
Addison, TX

Skills

  • Product Knowledge
  • Inbound and Outbound Calling
  • Call Management
  • Data Collection
  • Appointment Scheduling
  • Paperwork Processing
  • Data Entry
  • Account updating
  • Customer Relationship Management (CRM)
  • Consultative Sales
  • Customer Relations
  • Order Processing
  • Filing
  • Payment Processing
  • Customer Service

Languages

Spanish
Professional

References

References available upon request.

Timeline

Customer Service Representative

Screens of Mass Construction
01.2024 - 12.2024

High School Diploma -

Horn High School

Cosmetology -

Collectiv Academy
Jacqueline Contreras