Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Cordova

Copperas Cove

Summary

Certified Clinical Medical Assistant with strong clinical skills and commitment to patient care. Prepared to support healthcare teams with diagnostic procedures, phlebotomy, and patient assessments. Known for collaboration and adaptability in fast-paced environments. Reliable with focus on achieving optimal patient outcomes and enhancing team efficiency.

Overview

6
6
years of professional experience

Work History

Medical Office Assistant

Eyes of Angel Homecare
02.2025 - 05.2025
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Updated Client information and insurance details for accurate electronic medical records.
  • Medical Coding and Billing

Customer Service Representative

Connexus Resource Group
12.2023 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative, MCNA

Hawkins Personnel
10.2022 - 08.2023
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.


Bilingual Customer Service Representative

TeleTech Holdings
08.2021 - 04.2022
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

Bilingual Interpreter

Cyracom International
06.2019 - 01.2020
  • Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
  • Safeguarded confidentiality by adhering to strict professional ethics and privacy guidelines during interpretation sessions.
  • Supported culturally diverse populations by interpreting both verbal and written materials, bridging language gaps.
  • Supported human resources departments in recruiting bilingual employees through evaluation of language proficiency levels.

Education

Certified Electrocardiogram - Health Administration

Training Center Of Central Texas
Harker Heights, TX
05-2025

Certificafied Phblemotomist - Health Care Management

Training Center of Central Texas
Harker Heights, TX
05-2025

Certified Medical Assistant - Healthy Admistration

Training Center of Central Texas
Harker Heights, TX
10-2023

Certified Medical Assistant - Health

Training Center of Central Texas
Harker Heights, TX
10-2023

Certified Medical Administrative Assistant - Health

Training Center of Central Texas
10-2023

Skills

  • Multitasking and organization
  • Computer skills
  • Problem-solving
  • HIPAA regulations
  • Attention to detail
  • Specimen handling
  • Venipuncture
  • Order of draw
  • Patient communication
  • Lead placement
  • Stress testing
  • Patient demographics
  • Workflow coordination
  • Patient scheduling
  • Patient care and confidentiality

Timeline

Medical Office Assistant

Eyes of Angel Homecare
02.2025 - 05.2025

Customer Service Representative

Connexus Resource Group
12.2023 - 12.2024

Customer Service Representative, MCNA

Hawkins Personnel
10.2022 - 08.2023

Bilingual Customer Service Representative

TeleTech Holdings
08.2021 - 04.2022

Bilingual Interpreter

Cyracom International
06.2019 - 01.2020

Certified Electrocardiogram - Health Administration

Training Center Of Central Texas

Certificafied Phblemotomist - Health Care Management

Training Center of Central Texas

Certified Medical Assistant - Healthy Admistration

Training Center of Central Texas

Certified Medical Assistant - Health

Training Center of Central Texas

Certified Medical Administrative Assistant - Health

Training Center of Central Texas

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Jacqueline Cordova