Jacqueline Craig
ABNB Federal Credit Union
Virginia Beach,VA
19
years of professional experience
Seasoned Loan Officer with over 18 years in credit unions, specializing in client financial analysis and loan acquisition. Proven ability to enhance client satisfaction through tailored loan solutions while ensuring compliance with company policies. Committed to driving success by aligning client needs with optimal lending options.
Work History
Loan Officer
10 Years 4 Months- Analyzed financial positions of loan applicants to assess risk in extending credit, authorized collateral releases, adjusted loan terms, and made decisions on loan approvals or escalations, establishing terms and conditions for loan agreements.
- Analyze loan requests and make credit decisions based on lending policy.
- Ensures loan decisions follow regulations, policies, and procedures.
- Coordinated with Loan Center Manager to develop and implement lending programs aligned with project goals and timelines.
- Directed unresolved issues to appropriate personnel for resolution, maintained loan officer workload, and oversaw development of loan projects and programs.
- Assists Loan Center Manager in scheduling staff, coaching the Loan Center Representatives for improved performance, and providing input for Performance Reviews.
- Instructs Loan Center Representatives with interviewing and processing skills.
- To assist in achieving of credit union loan volume goals.
Indirect MSR Representative
- Fund loans in Akcelerant and prepare ACH file for Operations to fund the dealers.
- Created new accounts using Navigator software.
- Review incoming loan packages to ensure all proper documentation has been received.
- Updated PM Systems for tracking dealer reserves and AWB, enhancing visibility and management.
- assisting MSR when needed by: answeringing incoming Loan Center calls, Assist members to complete online applications and the initiation of new applications, collecting all necessary documentation and fund loans, Answer any questions the member may have in regards to their loan.
- Visited dealers to strengthen business partnerships.
- Responded to dealer inquiries via email and phone, discussing callbacks and contracts.
- Processed payoff requests for dealers to facilitate loan settlements.
- Visited dealers to strengthen relationships and ensure ongoing collaboration.
- Prior to and following system upgrades; make contact with Dealer Track, Route One, and Akcelerant to ensure all systems are running efficiently.
- Mailed reserve checks to dealers monthly, facilitating timely payments and maintaining trust.
- Prior to and following system upgrades; I make contact with Dealer Track, Route One, and Akcelerant to ensure all systems are running efficiently.
- Update the dealer efficiency report for the managers monthly.
- Reviewed and returned voice mails each day for efficient communication.
- Fax and upload new rate sheets to Route One and Dealer Track each month.
- assisting MSR when needed by: answeringing incoming Loan Center calls, Assist members to complete online applications and the initiation of new applications, collecting all necessary documentation and funding loans, Answer any questions the member may have in regards to their loan.
Call Center Representative
5 Months- Responded to incoming calls from customers, addressing inquiries and providing assistance.
- Resolved customer issues through effective communication and problem-solving.
- Provided assistance to members on account balance, general account inquiries, debit or credit card issues, Track-its, Western Union, and initial setup or resetting of online access.
- Assisted members with account inquiries and transaction details.
- Processed loan applications and ensured compliance with credit union policies.
Education
High School
Graduated 2000
Skills
Loan evaluation
Credit assessment
Loan structuring
Lending program development
Regulatory compliance
Risk analysis
Customer relationship management
Loan structuring
Work Preference
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Virginia Beach, VA
Open to relocation:
No
Minimum Desired Compensation
$60000/yr
Timeline
Indirect MSR Representative
ABNB Federal Credit Union
07.2016 - 03.2016Read More
Loan Officer
ABNB Federal Credit Union
03.2016 - 07.2026Read More
Call Center Representative
ABNB Federal Credit Union
02.2007 - 07.2007Read More
Tidewater Community College
05.2001Read More
Tallwood High School
High School
01.2000Read More