Jacqueline Cruz
Silver Springs,Md
Summary
Dynamic Merchandise Manager at Burlington with a proven track record in visual merchandising and team leadership. Expert in strategic decision-making and project planning, driving customer satisfaction and sales growth through innovative displays and effective staff training. Recognized for enhancing operational efficiency and fostering a collaborative work environment.
Overview
11
11
years of professional experience
Work History
Merchandise Manager
Burlington
Gaithersburg, Maryland
11.2024 - Current
- Managed merchandise assortments to enhance product availability and customer satisfaction.
- Developed visual merchandising strategies to create engaging store displays.
- Trained and mentored team members on effective merchandising practices.
- Oversaw the implementation of promotional events to drive traffic and sales.
- Created seasonal and promotional displays to maximize sales and profits.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Operations Manager
Burlington
Gaithersburg, MD
07.2019 - Current
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Oversaw financial management, budget management, accounting and payroll activities.
- Improved morale and management communication by creating employee recognition and rewards practices.
Receiving Supervisor
Burlington
Laurel , MD
03.2017 - 08.2018
- Managed department priorities and provided leadership for on-time delivery production
- Organized training for production staff to achieve performance objectives with quality instruction.
- Oversaw staff to prepare production cycles on time using specified requirements.
- Maintained clean work area that adhered to strict safety standards.
Receiving Supervisor
Burlington
Glen Burnie, MD
03.2015 - 04.2016
- Managed department priorities and provided leadership for on-time delivery production
- Organized training for production staff to achieve performance objectives with quality instruction.
- Oversaw staff to prepare production cycles on time using specified requirements.
Education
Associate of Arts - Business Administration And Management
Anne Arundel Community College
Arnold, MD05.2015
High School Diploma -
Glen Burnie High School
Glen Burnie, MD05.2009
Skills
- Project planning and implementation
- Visual merchandising
- Product assortment
- Store layout design
- Staff training
- Effective communication
- Cross-functional collaboration
- Financial analysis and cash flow management
- Customer service excellence
- Strategic decision making
- Logistics management
- Budget development and oversight
- Problem solving
- Team leadership
- Operations oversight
- Client relationship management
- Recruitment and onboarding
- Budget control strategies
- Staff scheduling
Languages
Spanish
Native/ Bilingual
Timeline
Merchandise Manager
Burlington
11.2024 - Current
Operations Manager
Burlington
07.2019 - Current
Receiving Supervisor
Burlington
03.2017 - 08.2018
Receiving Supervisor
Burlington
03.2015 - 04.2016
Associate of Arts - Business Administration And Management
Anne Arundel Community College
High School Diploma -
Glen Burnie High School