Jacqueline Cudnik
Ronkonkoma,NY
Summary
Dedicated professional with over 6 years of experience in customer support and CRM management. Proven ability to resolve customer inquiries through effective communication and proactive problem-solving. Recognized for strong work ethic and commitment to enhancing customer satisfaction. Aiming to leverage skills to drive company growth and improve service delivery.
Overview
2026
2026
years of professional experience
Work History
Customer Service Specialist
Scientific Industries
Bohemia, New York
01.2019 - 10.2025
- Provided timely support to customers via phone and email. Also via chatline using Zendesk.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Performed data entry of customer orders into the company's order management system.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Strong verbal and communication skills.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Provided technical support for troubleshooting to determine cause of product malfunctions.
- Updated databases with new and modified customer data.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Resolved customer inquiries and issues with effective problem-solving techniques.
Office Aide
Sachem Central School District
Lake Ronkonkoma, NY
09.2018 - 06.2019
- Answered and directed incoming calls to appropriate personnel.
- Coordinated communication between students, parents, and school personnel effectively.
- Provided support to office staff by performing general clerical duties such as filing, photocopying, scanning and faxing documents.
- Prepared documents such as letters, memos and reports.
- Communicated effectively with parents regarding school policies and events.
- Facilitated internal communication by distributing memos and announcements.
Sales & Marketing Assistant
Spectrumedix LLC
State College, Pennsylvania
08.2001 - 05.2003
- Assisted in developing marketing materials for product promotions and campaigns.
- Managed customer inquiries through email and phone, ensuring timely responses.
- Maintained accurate records of marketing campaigns and sales activities in databases.
- Performed administrative duties such as scheduling meetings, preparing documents.
- Provided administrative support to supervisor and teammates.
Executive Administrative Assistant/Purchasing Agent
Precision International Inc.
Bohemia, New York
1990 - 2001
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
- Managed vendor relationships to ensure timely delivery of materials.
- Analyzed purchase orders for accuracy and compliance with company standards.
- Negotiated pricing and terms with suppliers to optimize procurement costs.
- Coordinated inventory levels to prevent stock shortages and overages.
- Maintained detailed records of purchases and supplier communications for audits.
- Prepared purchase orders and sent to distributors and suppliers.
- Assisted in resolving discrepancies between invoices and delivery receipts and products received from vendors.
- Worked closely with accounting department to resolve any billing issues with vendors.
- Verified warehouse received accurate and timely inventory by regularly consulting database.
- Coordinated logistics such as transportation schedules for incoming shipments.
- Contacted vendors to determine order status and communicate discrepancies with shipments.
- Developed and maintained relationships with suppliers to ensure reliable supply chains.
- Managed the procurement process from requisition to delivery.
- Negotiated with and contracted all transportation carriers.
Education
Word Processing -
Berkeley Business School
Hicksville, NYHigh School Diploma -
Sachem Central School District
Ronkonkoma, NYSkills
- Communication
- CRM management
- Zendesk proficiency
- Data entry and accuracy
- Adaptability
- Verbal communication
- Problem solving
- Time management
- Support/order platforms
- Multichannel support
- Customer support
- Multitask
Timeline
Customer Service Specialist
Scientific Industries
01.2019 - 10.2025
Office Aide
Sachem Central School District
09.2018 - 06.2019
Sales & Marketing Assistant
Spectrumedix LLC
08.2001 - 05.2003
Executive Administrative Assistant/Purchasing Agent
Precision International Inc.
1990 - 2001
Word Processing -
Berkeley Business School
High School Diploma -
Sachem Central School District