JACQUELINE CURRY
Customer Service Representative
Cedar Hill,TX
Summary
Dynamic professional with extensive experience at The Dallas Transitional Center, excelling in client monitoring and crisis intervention. Proven ability in emergency response and behavior management, enhancing service delivery and client outcomes. Skilled in documentation and reporting, fostering collaboration within multidisciplinary teams to ensure compliance and safety in high-stakes environments.
Professional with strong experience in observation and reporting, prepared for this role. Skilled in maintaining safety, enforcing policies, and identifying issues. Strong focus on team collaboration and achieving results. Reliable with ability to adapt to changing needs, ensuring effective communication and problem-solving.
Overview
20
20
years of professional experience
Work History
Client Monitor 1- Community Services
The Dallas Transitional Center
07.2016 - 10.2025
- Monitored client progress through regular assessments and documentation to ensure compliance with service plans.
- Facilitated communication between clients and service providers to address needs and improve service delivery.
- Conducted risk assessments to identify potential challenges and develop strategies for effective intervention.
- Maintained accurate records of client interactions and outcomes to support quality assurance efforts.
- Collaborated with multidisciplinary teams to enhance program effectiveness and client care.
- Provided training for staff on compliance standards and best practices in client monitoring.
- Assisted in crisis intervention, offering support and resources to clients in distress.
- Strengthened security measures, conducting regular checks and updating protocols as necessary.
- Facilitated safer workplace environment, identifying and addressing potential safety risks.
Correctional Officer
Jesse Dawson Sr State Jail
09.2005 - 08.2013
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
Education
No Degree - BAAS
The University of North Texas At Dallas
Dallas, TexasAssociate of Science - Mid-Management
Mountain View College
Dallas, Texas, TX05-1990
High School Diploma -
The Business And Management Center
Dallas, Texas05-1982
Skills
- Emergency response
- Discipline
- Incident reporting
- Behavior management
- Evacuation procedures
- CPR certified
- First aid training
- Medication administration
- Basic housekeeping
- Cleaning and sanitizing
- Problem-solving abilities
- Teamwork
- Observing and monitoring behavior
- Documentation and reporting
Timeline
Client Monitor 1- Community Services
The Dallas Transitional Center
07.2016 - 10.2025
Correctional Officer
Jesse Dawson Sr State Jail
09.2005 - 08.2013
No Degree - BAAS
The University of North Texas At Dallas
Associate of Science - Mid-Management
Mountain View College
High School Diploma -
The Business And Management Center