Jacqulyn Davis
Decatur,GA
Summary
Experienced with managing comprehensive documentation systems and leading teams to achieve operational excellence. Uses strategic planning to improve documentation accuracy and efficiency. Knowledge of regulatory compliance and team coordination to drive continuous improvement.
Overview
10
10
years of professional experience
Work History
Documentation Supervisor
Deming Law Firm
06.2019 - Current
- Review and assist company with proper transfer and filing of customer documentation that has been sent in for review by Attorney
- Communicate company issues with upper management to ensure company goals are achieved
- Manage calendar schedules for team
- Contributed proactively towards the continuous improvement of documentation processes, incorporating best practices and innovative solutions to enhance efficiency and effectiveness.
- Optimized team productivity by providing comprehensive training on documentation procedures and software usage.
- Remote
Customer Service Representative
Deming Law Firm
08.2018 - 08.2021
- Provided outstanding customer service for 100+ members a day.
- Data entry, Intake creation
- Handle telephone calls, meeting plans conference calls
- Answer customer questions and provide Attorney Information
- Assist customers with plan coverages.
- Message taking and proper deliver of correspondence to the proper contact
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Remote
Customer Service Representative
CVS Pharmacy
03.2018 - 08.2018
- Handled medical payments and invoicing
- Assisted with prescription approvals by health providers plan clarification
- Helped members with questions on inaccurate invoicing
Picker/Loader
Amazon
07.2016 - 10.2016
- Lifting and moving large items 50+ pounds at a time
- Receiving and loading freight as it comes in or goes out
- Picking items to go out to customers using forklift
Cashier
Mc Donalds
02.2016 - 07.2016
- Handling large amounts of money
- Collecting payments
- Customer Service
Cashier/Cook
Krystals
01.2015 - 10.2015
- Counting money
- Customer service
Education
High School Diploma -
Towers High School
Decatur, GA05-2015
Skills
- Customer Friendly
- Works well with others
- Punctual
- Positive energy
- English Proficiency
- Remote
- Strong communication skills
- Time management
- Conflict resolution
- Software applications
- Team leadership capabilities
- Customer service
- Multitasking and organization
- Staff training
Timeline
Documentation Supervisor
Deming Law Firm
06.2019 - Current
Customer Service Representative
Deming Law Firm
08.2018 - 08.2021
Customer Service Representative
CVS Pharmacy
03.2018 - 08.2018
Picker/Loader
Amazon
07.2016 - 10.2016
Cashier
Mc Donalds
02.2016 - 07.2016
Cashier/Cook
Krystals
01.2015 - 10.2015
High School Diploma -
Towers High School
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