Miguel Napoles
Port St. Lucie
Summary
Cooperative team member Basic clerical knowledge Good communication skills Goal-oriented Customer friendly Extremely organized Good attendance record Reliable and dependable Positive outlook Cheerful and energetic Friendly Ability to mediate disputes Good listening skills
Overview
13
13
years of professional experience
Work History
Administrative Assistant, Front Deck Receptionist,Team Supervisor
Savanna Club HOA
Port Saint Lucie
01.2017 - Current
- Audit and review customer accounts/ complaints.
- Photocopies, faxes, schedule appointments and file paperwork.
- Assist any new customers with any questions or concerns they may have and direct them to proper personnel if needed.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Monitored security cameras in order to ensure safety of guests and employees at the property.
- Maintained accurate records of all transactions related to front office activities using computerized systems.
- Adhered strictly to established procedures for handling confidential information about guests.
- Greeted guests upon arrival and provided excellent customer service.
- Resolved conflicts between customers or among staff members when necessary.
Cashier, Sales Floor Associate, Stock Room Associate,
Marshalls
Stuart
08.2012 - 06.2014
- Received and processed cash and credit payments for in store purchases.
- Answered customers’ questions and addressed problems and complaints in person and over the phone.
- Cleaned and organized the store, including the checkout desk and displays.
- Operated a cash register for cash, check and credit card transactions.
- Stocked shelves and supplies.
- Organized displays and racks to maintain the visual appeal of the store.
- Customer service.
- Handled guest complaints well.
- Manage a team of associates and made sure they completed their assigned tasks.
Education
High School Diploma -
Port Saint Lucie High School
Port Saint Lucie, FL05-2009
Skills
- Cooperative team member
- Basic clerical knowledge
- Good communication skills
- Goal-oriented
- Customer friendly
- Extremely organized
- Good attendance record
- Reliable and dependable
- Positive outlook
- Cheerful and energetic
- Friendly
- Ability to mediate disputes
- Good listening skills
Timeline
Administrative Assistant, Front Deck Receptionist,Team Supervisor
Savanna Club HOA
01.2017 - Current
Cashier, Sales Floor Associate, Stock Room Associate,
Marshalls
08.2012 - 06.2014
High School Diploma -
Port Saint Lucie High School