Jacqueline DeFrancisco
Legends Hospitality
Royse City
24
years of professional experience
Knowledgeable [Desired Position] with solid foundation in retail sales. Proven success in fostering customer engagement and driving revenue through personalized service. Demonstrated ability in product merchandising and inventory management.
Work History
New Patient Coordinator
23 Years 7 Months- Coordinated new patient intake processes to enhance scheduling efficiency and patient engagement.
- Supported multidisciplinary teams in managing patient flow and appointment confirmations.
- Streamlined communication between patients and healthcare providers, ensuring timely follow-ups.
- Implemented electronic health record updates to improve accuracy of patient information.
- Mentored junior staff on best practices for patient interaction and data management.
- Facilitated seamless transitions for new patients by gathering necessary documentation and insurance information prior to appointments.
- Improved patient retention through attentive follow-up calls and personalized care plans.
- Maintained organized patient records for easy retrieval and accurate billing practices.
Secretary To Assistant Principal
5 Months- Managed office communications to ensure efficient information flow among staff and stakeholders.
- Coordinated scheduling for meetings, appointments, and travel arrangements for executives.
- Maintained accurate filing systems and electronic records to enhance document retrieval efficiency.
- Developed and implemented office procedures to streamline administrative processes and improve productivity.
- Oversaw inventory of office supplies, ensuring timely procurement to maintain operational continuity.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Retail Sales Associate
5 Years 10 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and organization.
- Operated point-of-sale systems efficiently to process transactions and manage cash flow.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Implemented visual merchandising strategies to optimize product presentation and appeal.
- Trained new associates on store policies, customer service standards, and operational procedures.
- Monitored store conditions and addressed maintenance issues to uphold safety standards.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
High School or GED
Skills
Customer service
Teamwork
Problem-solving
Teamwork and collaboration
Time management
Customer assistance
Cash handling
Customer engagement
Retail sales
Reliability and punctuality
Store opening and closing
Flexible schedule
Product knowledge
Relationship building
Timeline
Secretary To Assistant Principal
Plano Senior High School
03.2026 - CurrentRead More
Retail Sales Associate
Legends Hospitality
10.2020 - CurrentRead More
New Patient Coordinator
Texas Oncology
06.2002 - 01.2026Read More
Bryan Adams High School
High School or GED
Read More