Jacqueline De Santiago
Albuquerque,New Mexico
Summary
Student nurse preparing to pass my NCLEX in January of 2026. Committed to providing compassionate, quality care as a registered nurse on the Neonatal Intensive Care Unit and Intensive Care Unit. Eager to learn and build upon my critical thinking and patient-centered care skills that I have acquired throughout nursing school
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Whataburger
2808 Carlisle Blvd NE
12.2023 - Current
- Supported team in daily operations, ensuring smooth workflow and adherence to safety protocols.
- Assisted in training new staff on operational procedures and company standards.
- Monitored equipment functionality, reporting issues to minimize downtime.
- Contributed to inventory management, maintaining accurate stock levels and organization.
- Implemented process improvements that enhanced team productivity and performance consistency.
- Engaged with team members to foster a collaborative work environment and address challenges promptly.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Team Leader
Whataburger
2808 Carlisle Blvd NE
08.2018 - 12.2023
- Led team in achieving operational goals, enhancing workflow efficiency and productivity.
- Mentored junior staff, fostering skills development and team collaboration.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Built and maintained strong client relationships, leading to repeat business and referrals.
Team Member
Whataburger
2808 Carlisle Blvd NE
06.2017 - 08.2018
- Collaborated with team to ensure efficient workflow and timely task completion.
- Assisted in training new team members on operational procedures and safety protocols.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
Associate of Applied Science - Nursing
Central New Mexico Community College
Albuquerque, NM12-2025
Associate of Arts - Pre-Health Science- Pre Nursing
Central New Mexico Community College
Albuquerque, NM12-2021
High School Diploma -
Albuquerque High School
800 Odelia Rd NE05-2018
Skills
- Vitals monitoring
- Task prioritization
- Patient assessments
- Patient monitoring
- Infection control standards
- Medication administration
- Clinical judgment
- Direct patient care
- Privacy and confidentiality
- ADL assistance
- IV setup
- Catheter care
- Medical documentation
- Mobility assistance
- Patient feeding
- IV removal
- Basic nursing care
- Quality of care standards
- Compassionate and caring
- Attention to detail
- Infection control
- Immunizations and vaccinations
- EMR / EHR
- Oxygen saturation standards
- Tracheostomy care
- Insulin medication assistance
Clinical Rotations
The Rio a Las Estancias- Nursing Home and Rehabilitation Home November- December 2024
Presbyterian Hospital GSU 3E- Progressive Care Unit March-April 2025
Presbyterian Hospital GMU 4-F- Med Surge Unit May-July 2025
Certification
- Certified ServSafe Manager, ServSafe National Restaurant - 12/19/2023-12/19/2028
- Associate of Arts- General Studies April 2020
- Nursing Assistant- December 2022
- AHA Basic Life Support CPR American Heart Association 8/30/2024
- Health 1001- Clinical Prep 8/29/25
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Whataburger
12.2023 - Current
Team Leader
Whataburger
08.2018 - 12.2023
Team Member
Whataburger
06.2017 - 08.2018
Associate of Applied Science - Nursing
Central New Mexico Community College
Associate of Arts - Pre-Health Science- Pre Nursing
Central New Mexico Community College
High School Diploma -
Albuquerque High School