Manager
Wild Flier
01.2020 - 11.2025
Hi, I’m
Heather Kesby
Vancleave,MS
Work History
Wild Flier
Manager
01.2020 - 11.2025
Job overview
- I was responsible for the overall operations of the store, including sales, staff, and customer satisfaction. Key duties include developing business strategies, managing inventory, hiring and training staff, and creating visually appealing merchandise displays.
- Strong leadership, financial acumen, and excellent customer service and organizational skills.
- Oversaw daily operations to ensure efficiency and compliance with company standards.
- Lead and motivate staff: Hire, train, schedule, and coach employees to achieve sales targets and provide excellent customer service.
- Implemented process improvements that streamlined workflows and increased productivity.
Singing River Hospital
Patient Care Associate
04.2013 - 12.2019
Job overview
- Coordinated emergency response efforts, ensuring timely patient care in high-pressure situations.
- Assisted in triaging patients, prioritizing critical cases for immediate medical attention.
- Administered first aid and life-saving interventions under the supervision of healthcare professionals.
- Maintained accurate patient records and documentation to support clinical decisions and continuity of care.
St. Francis Hospital
Multi-Care Technician
09.2009 - 09.2013
Job overview
- Preparing patients and the operating room environment for surgery, and assisting the nursing staff and surgical team with both direct patient care and technical support tasks
- Monitored and recorded patient vital signs
- Comfort and Reassurance: Providing emotional support and comfort to anxious patients and their families before surgery.
- Patient Transport: Safely moving patients to and from the pre-op area, the operating room, and the recovery (PACU) area.
- Specimen Handling: Collecting various specimens (e.g., blood, urine) as needed and ensuring their proper labeling and transport to the laboratory for analysis.
- Basic Medical Tasks: Performing basic tasks such as urinary catheterization or EKG tests, if certified and directed by a nurse.
American Medical Response Ambulance Service
Emergency Medical Technician
09.2007 - 06.2009
Job overview
- Administered pre-hospital emergency care to patients in critical condition.
- Collaborated with healthcare teams to ensure seamless patient transfers and continuity of care.
- Operated advanced life support equipment, enhancing patient treatment effectiveness.
- Conducted thorough assessments to determine patient needs and appropriate interventions.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
Education
Texas Engineering Extension Service
Emergency Medical Technician Basic
2 2007
Vancleave High School
High School Diploma from Gender Studies
5 1999
Skills
- Patient transport
- Geriatric care
- Cardiopulmonary resuscitation
- Vital signs monitoring
- Airway management
- EKG interpretation
- Diagnostic testing
- Orthopedic splinting
- Pediatric care
- Oxygen therapy
- Measuring and monitoring vitals
- Medical terminology
- Collecting medical samples
- Basic patient care
- Wound care
- Cardiac monitoring
- Information documentation
- CPR
- 12-lead EKG monitoring
- Sanitizing procedures
- Patient registration
- Diabetic care
- Educating patients
- Aseptic techniques
- Regulatory compliance
- Patient health education
- Taking and tracking vital signs
- EKG interpretation and monitoring
- ER support
- Wound cleaning
- Patient status updates
- Patient care
- Procedure support
- Direct patient care
- Vitals monitoring
- Heartsaver first aid
- Customer service
- Team leadership
- Decision-making
- Task delegation
- Relationship building
- Inventory management
- Trend analysis
- Effective communication
- Adaptability and flexibility
- Positive attitude
- Attention to detail
Timeline
Patient Care Associate
Singing River Hospital
04.2013 - 12.2019
Multi-Care Technician
St. Francis Hospital
09.2009 - 09.2013
Emergency Medical Technician
American Medical Response Ambulance Service
09.2007 - 06.2009
Texas Engineering Extension Service
Emergency Medical Technician Basic
Vancleave High School
High School Diploma from Gender Studies
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Professional healthcare provider with extensive experience in fast-paced medical environments. Demonstrates strong skills in patient care, emergency response, and life-saving procedures. Known for excellent teamwork, adaptability, and reliability in high-pressure situations. Skilled in using advanced medical equipment and maintaining composure during critical incidents.
Overview
18
years of professional experience