JACQUELINE DESKINS
Murfreesboro
Summary
Results-driven Shift Manager with 10 years in fast food and customer service. Proven expertise in staff management, problem resolution, and customer engagement. Skilled in training and mentoring teams while maintaining safety standards and operational efficiency. With a friendly personality, dedicated to enhancing service quality and driving business strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift manager
McGuire management
Brentwood
11.2015 - Current
- Ensured that employees were productive and on task in order to meet business and customer needs.
- Quickly investigated and resolved customer complaints and inquiries.
- Dealt with all customer service issues courteously and in accordance with company policies.
- Collaborated with colleagues to improve customer service and manage the storefront.
- Received numerous positive reviews praising my commitment to providing excellent customer service.
- Was in charge of supervising employees and ensuring that food and service quality met company standards.
- Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.
- Checked the building on a regular basis to ensure that maintenance and cleaning were up to code and regulations.
Dispatcher
Tow Pro
Nashville
05.2023 - 11.2024
- Coordinated tow truck dispatching to ensure timely service delivery.
- Monitored vehicle locations using GPS tracking systems for efficient routing.
- Communicated effectively with drivers and clients to address inquiries and concerns.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Maintained accurate records of all dispatched calls and service requests.
- Managed tow lot and inventory with daily reports
Cook's Assistant
Vanderbilt University - Campus Dining
Nashville
01.2022 - 11.2023
- Prepared and served over 3,000 nutritious meals every day.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Education
High School -
Nashville School of the Arts
Nashville, TNSkills
- Team management
- Training and mentoring
- Planning and Organization
- Inventory management
- Sales strategies
- Business Strategy
- Financial oversight
- Customer-oriented
- Problem resolution
- Skilled problem solver
- Detail-oriented
- Computer literate
- Positive and friendly
Certification
- ServSafe
- Food-Allergen certified
Timeline
Dispatcher
Tow Pro
05.2023 - 11.2024
Cook's Assistant
Vanderbilt University - Campus Dining
01.2022 - 11.2023
Shift manager
McGuire management
11.2015 - Current
High School -
Nashville School of the Arts