Summary
Overview
Work History
Education
Skills
References
Timeline
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Jacqueline Dixon

Fort Mitchell,AL

Summary

Highly knowledgeable Chargeback Specialist with substantial background in resolving complex merchant chargebacks. Strengths include the ability to interpret merchant agreements and apply relevant regulations effectively, leading to successful outcomes. Skilled in navigating various chargeback systems and adept at improving processes for increased efficiency. Have positively impacted previous workplaces through timely dispute resolution and reducing losses associated with credit card disputes.

Overview

25
25
years of professional experience

Work History

Chargeback Specialist 2

TSYS/Global Payments
Columbus, GA
03.2000 - Current
  • Researched complex customer inquiries related to dispute resolution and provided timely feedback on results.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Reviewed customer chargeback disputes and determined appropriate course of action.

Education

Associate of Science - Computer Science

Chattahoochee Valley State Community College
Phenix City, AL
06-1997

Skills

  • Chargeback management
  • Customer service
  • Payment processing
  • Credit card operations
  • Microsoft office
  • Dispute resolution

References

References available upon request.

Timeline

Chargeback Specialist 2

TSYS/Global Payments
03.2000 - Current

Associate of Science - Computer Science

Chattahoochee Valley State Community College

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Jacqueline Dixon