Nitika Giles
Yazoo City,MS
Summary
Driven and motivated with a desire to work closely with both customers and coworkers. Proficient at proofreading with excellent customer service skills.
Overview
8
8
years of professional experience
Work History
Chargeback Specialist
Global Payments
, MS
02.2023 - 04.2024
- Determined and tracked taxes and processed payments on behalf of client using cash, check and credit card.
- Responded to customer inquiries and concerns to facilitate solutions.
- Collaborated with internal teams such as Risk Management, Legal, Customer Service, Merchant Services. to ensure that all parties are informed of any changes in policy or procedure relating to chargebacks.
Medical Receptionist
Fast Pace Urgent Care
Yazoo City, MS
06.2022 - 02.2023
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Customer Service Representative
Mississippi Department of Employment Security
Ridgeland, MS
08.2020 - 06.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Accounting Associate
Walmart
Canton, MS
06.2016 - 08.2020
- Coded invoices to maintain organized and accurate records.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Selected for special accounts payable projects, including AP analysis reports.
- Collected and assembled financial data to analyze costs on year-to-year basis relative to fiscal planning and budgeting activities.
- Performed manual deposits and expedited cash receipt entry processes.
- Expedited entry of cash receipts and performed manual deposits.
- Verified and posted account transactions to prepare checks and maintain accounting ledgers.
- Conducted financial analysis and research to advise senior management on forecasting decisions.
- Prepared weekly payroll for team of salaried and hourly employees.
- Reduced financial discrepancies by verifying accounting statements.
- Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
- Developed and documented business processes and accounting policies to maintain and strengthen internal controls.
Education
High School Diploma -
Yazoo County High School
Yazoo City, MS05-2016
Some College (No Degree) - Accounting And Business Management
Holmes Community College
Goodman, MSSkills
- Payment Processing
- Credit Card Operations
- Microsoft Office
- Banking knowledge
- Dispute Resolution
- Chargeback Management
- Financial understanding
- File Management
- Client Relationship Building
- Deadline Management
- Time Management
- Interpersonal Communication
- Clerical Support
- Customer Service
- Data Entry
- Professionalism
- Problem-Solving
- Account Management
- Multitasking
- Reliability
Timeline
Chargeback Specialist
Global Payments
02.2023 - 04.2024
Medical Receptionist
Fast Pace Urgent Care
06.2022 - 02.2023
Customer Service Representative
Mississippi Department of Employment Security
08.2020 - 06.2022
Accounting Associate
Walmart
06.2016 - 08.2020
High School Diploma -
Yazoo County High School
Some College (No Degree) - Accounting And Business Management
Holmes Community College