Emzara Israel

• Analyzed chargeback data to identify patterns and trends affecting financial performance.
• Collaborated with cross-functional teams to resolve disputes and enhance customer satisfaction.
• Developed and implemented strategies to reduce chargeback rates through process optimization.
• Monitor, research, and process incoming chargeback notifications and retrieval requests.
• Track and document all chargeback cases in the system, maintaining accurate records of actions and outcomes.
• Communicate professionally with banks, credit card companies, and payment processors to resolve disputes.
• Collaborate with customer service, finance, and fraud teams to resolve issues and prevent future disputes.
• Ensure compliance with Visa, MasterCard, American Express, and Discover chargeback regulations and deadlines.

• Managed inbound calls to resolve healthcare inquiries and provide accurate information.
• Assisted patients with appointment scheduling and insurance verification processes.
• Educated customers on healthcare products, services, and policy updates.
• Collaborated with cross-functional teams to improve customer service workflows.
• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

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• Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
• Implemented process enhancements to streamline ticket resolution and improve customer satisfaction.
• Conducted follow-up communications to ensure resolution effectiveness and maintain relationships.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Facilitated daily recreational activities to enhance resident engagement and social interaction.
• Coordinated schedules for group outings, ensuring optimal participation and enjoyment for residents.
• Assisted in developing personalized activity plans based on individual resident needs and preferences.
• Collaborated with multidisciplinary teams to integrate therapeutic practices into recreational programming.
• Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
• Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
• Engaged residents through events, small groups, and personal attention.

• Processed and submitted medical claims to insurance companies, ensuring timely reimbursement.
• Verified patient information and insurance eligibility to minimize claim rejections.
• Collaborated with healthcare providers to resolve billing discrepancies and improve accuracy.
• Analyzed denied claims, identifying trends and implementing corrective actions for future submissions.
• Filed and updated patient information and medical records.
• Processed patient billing claims using advanced coding software to ensure accurate reimbursement.
• Reviewed medical documentation for compliance with coding guidelines and payer requirements.

• Managed daily office operations to ensure efficient workflow and communication among staff.
• Coordinated scheduling for meetings, events, and appointments to optimize time management for executives.
• Maintained accurate records and files using electronic document management systems to support administrative tasks.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.

• Supervised daily cash register operations, ensuring accuracy and efficiency in transactions.
• Trained and mentored junior cashiers to enhance customer service skills and operational knowledge.
• Managed cash handling procedures, reducing discrepancies through diligent oversight and verification processes.
• Implemented inventory reconciliation processes, improving stock accuracy and minimizing losses.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.