Stacia Lindsey
Eden,NC
Summary
Dedicated Customer Service Professional with 6 years of experience in call center environments. Expertise in resolving complex inquiries and enhancing customer satisfaction through effective communication and problem-solving skills. Proficient in active listening, empathy, and conflict resolution, delivering timely and accurate service.
Overview
6
6
years of professional experience
Work History
Travel Professional
World Travel Holdings
10.2025 - 12.2025
- Enhanced client satisfaction by developing tailored travel itineraries.
- Streamlined logistics for complex travel arrangements across multiple destinations.
- Managed client relationships and tracked bookings using CRM systems effectively.
- Ensured compliance with travel regulations through expert client advice.
- Resolved customer inquiries promptly, upholding high service standards.
Customer Service Agent
Results Cx
10.2021 - 11.2024
- Resolved complex medical billing inquiries, resulting in increased customer satisfaction and decreased response times.
- Managed claims and authorizations with precision, ensuring accurate and timely resolutions.
- Facilitated communication between patients and providers, contributing to enhanced service delivery.
Service Desk Associate
Walmart
01.2021 - 08.2021
- Enhanced customer satisfaction by efficiently processing inquiries and returns.
- Resolved customer issues promptly by applying strong communication skills.
- Ensured smooth transactions in a fast-paced retail environment for optimal service.
- Contributed to positive shopping experiences through effective customer assistance.
Cashier
Food Lion
03.2020 - 01.2021
- Ensured accurate sales by processing cash and electronic transactions efficiently.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Exhibited strong communication skills while maintaining attention to detail in retail.
- Boosted customer retention through effective problem resolution and engagement strategies.
Education
High School Diploma - General studies
Dalton L McMichael High School
Mayodan, NC06.2019
Skills
- Communication
- Microsoft Office
- Comprehension
- Accounting
- Active Listening
- Product Knowledge
- Stress Management
- Empathy
- Dedication
- Problem Solving
- Customer Relationship Management
- Time Management
- Retail Management
- Conflict Resolution
Timeline
Travel Professional
World Travel Holdings
10.2025 - 12.2025
Customer Service Agent
Results Cx
10.2021 - 11.2024
Service Desk Associate
Walmart
01.2021 - 08.2021
Cashier
Food Lion
03.2020 - 01.2021
High School Diploma - General studies
Dalton L McMichael High School