Christie Long
Morristown,TN
Summary
Dynamic Travel Professional with a proven track record at World Travel Holdings, excelling in client relationship building and travel booking. Successfully implemented marketing strategies that enhanced brand awareness and secured exclusive vendor deals, resulting in increased customer satisfaction and repeat business. Adept at problem-solving and team training, ensuring seamless travel experiences for diverse clientele.
Professional travel expert with proven track record in planning and organizing travel experiences. Adept at coordinating logistics, managing bookings, and ensuring client satisfaction. Strong focus on teamwork and adapting to evolving needs. Skilled in customer service, itinerary creation, and problem-solving. Renowned for reliability and delivering results.
Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Travel Professional
World Travel Holdings
08.2022 - Current
- Participated in professional development opportunities to stay current on industry best practices.
- Assisted in training new team members on company procedures, systems, and product offerings.
- Implemented marketing strategies to increase brand awareness and attract new clients.
- Managed group bookings efficiently while maintaining clear communication with all parties involved.
- Strengthened vendor partnerships to secure exclusive deals and amenities for clients.
- Conducted thorough research on emerging destinations to provide innovative travel options for clients.
- Utilized advanced technology tools to optimize booking processes and enhance client experience.
- Resolved client issues quickly and professionally, maintaining a high level of customer satisfaction.
- Developed strong relationships with clients through excellent communication and follow-up, resulting in repeat business.
- Managed high-volume bookings to ensure timely processing and accurate documentation.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
Account Coordinator
Performance Food Group Co
05.2012 - 08.2022
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Coordinated meetings, calls, and demos for [Number]-person account management team.
- Escalated issues to appropriate channels as necessary.
- Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
- Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
- Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
- Facilitated weekly status reports, project documentation and client billing.
- Organized and updated account databases, ensuring team members had access to current and accurate information.
- Streamlined billing processes, resulting in timely invoicing and improved cash flow.
Education
Bachelor - Business Administration And Management
University of Tennessee
Knoxville, TN05-1998
High School Diploma -
Morristown East High
Morristown Tn05-1994
Skills
- Customer service
- Travel booking
- Data analysis
- Attention to detail
- Time management
- Problem solving
- Team training
- Communication skills
- Travel industry expertise
- Client relationship building
- Administrative tasks
- Marketing
- Credit card payments
- Leisure travel
- Ground transportation planning
- Special needs travelers
- Travel planning
Timeline
Travel Professional
World Travel Holdings
08.2022 - Current
Account Coordinator
Performance Food Group Co
05.2012 - 08.2022
Bachelor - Business Administration And Management
University of Tennessee
High School Diploma -
Morristown East High
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