Ta'Kia Mills
Albany,GA
Overview
10
10
years of professional experience
1
1
Certification
Work History
Travel Professional
World Travel Holdings
Albany, GA
07.2023 - Current
- Achieved high levels of customer satisfaction through dedicated service and support. Enhanced new hire training by providing guidance during call handling, contributing to their successful onboarding. Improved project quality through effective quality assurance measures, resulting in better overall performance.
Lifestyle Consultant
Aspire Lifestyles
Remote
11.2021 - 07.2023
- Handled inbound and outbound calls to assist customers with inquiries and support needs. Provided customer service for American Express clients, addressing concerns and resolving issues. Supported intake processes as a specialist, ensuring accurate information collection. Managed reservations and sales, facilitating customer bookings. Assisted in trip planning to enhance customer travel experiences. Performed data entry tasks to maintain accurate records.
Patient Access Specialist
Phoebe Putney Health System
Albany, GA
02.2020 - 11.2021
- Achieved high patient satisfaction through effective communication and support. Streamlined insurance verification processes to reduce errors. Enhanced data entry accuracy by implementing best practices in computer system usage.
Receptionist
Slow& Easy Transport
Colquitt, GA
08.2017 - 01.2020
- Handled inbound and outbound calls to assist customers, clients, and prospects. Supported administrative tasks including appointment scheduling and errands. Performed data entry and maintained office records efficiently.
- Coordinated communication between departments, enhancing workflow and service delivery.
Customer Service Representative
Teleperformance
Albany, GA
10.2015 - 12.2017
- Achieved high customer satisfaction by managing accounts with thorough reviews and clear billing explanations while processing payments and maintaining accurate account records. Handled inbound calls and transfers efficiently. Streamlined case and ticket submissions for technical support. Surpassed sales quotas through effective promotion of AT&T wireless products and services. Fostered a positive customer service experience. Enhanced team performance by mentoring representatives, resolving escalations, and conducting coaching sessions during daily meetings.
Education
Associate of Arts - Business Administration And Management
Albany Technical College
Albany, Georgia, GAHigh School Diploma -
Miller High School
Colquitt ,Ga05.2011
Skills
- Problem Resolution
- Accounts receivable
- Financial services
- Microsoft Office (10 years)
- Accounts payable
- Recruiting
- Customer Service
- Documentation review
- Insurance Verification
- Account management
Certification
- Georgia Work Ready
- Driver's License
- April 2011 to Present
Awards
Blue Diamond An award awarded to hand selected customer service agents for having world class customer service. Showing an exceptional balance performance for months at a time , with great productivity and contribution to the company.
Affiliations
- Employee Engagement - Formally known as the Fun Committee , a fun and creative group, or work setting of people within an office or organization . We are responsible for having fun related activities like games, themed events, physical activities for the workplace. This attracts new employees as well as keeping our current employees excited and pumped about coming to work. Making work just a little more enjoyable. Also working to raise money for different charities and organization such as , Children of the World etc.
- Blue Diamond Club
Additional Information
- Learn more about The Blue Diamond Club
- Https://www.google.com/url?sa=t&source=web&crct=j&url=https://www.teleperformance.com/media/2784505/press-release_teleperformance-recognizes-blue-diamond-club-awardees-1.pdf&ved=0ahUKEwir-f6PnLvXAhVL0oMKHRn6AxAQFggiMAE&usg=AOvVaw17NDpjTbIiM9l2pzeeNH4XN
Timeline
Travel Professional
World Travel Holdings
07.2023 - Current
Lifestyle Consultant
Aspire Lifestyles
11.2021 - 07.2023
Patient Access Specialist
Phoebe Putney Health System
02.2020 - 11.2021
Receptionist
Slow& Easy Transport
08.2017 - 01.2020
Customer Service Representative
Teleperformance
10.2015 - 12.2017
Associate of Arts - Business Administration And Management
Albany Technical College
High School Diploma -
Miller High School