Kindula Ford
Travel Professional
Arlington,TX
Summary
Seasoned Travel Professional with extensive experience in corporate travel coordination and vacation planning. Demonstrated ability to enhance operational efficiency and elevate client satisfaction through meticulous itinerary management. Proven track record in developing successful promotional campaigns that effectively showcase various destinations. Core competencies include customer service excellence, attention to detail, and strategic time management.
Overview
19
19
years of professional experience
Work History
Travel Professional
American Airlines
Fort Worth, Texas
07.2012 - Current
- Developed marketing strategies to promote products, services, and special offers through digital channels, like social media platforms and email campaigns.
- Generated over $331,000 in revenue with strategic account management and upselling techniques.
- Maintained up-to-date knowledge of industry trends and developments in travel.
- Coordinated transportation logistics including flights, car rentals, and transfers.l policies, regulations, and procedures.
Relationship Manager
JP Morgan Chase
01.2009 - 01.2012
- Handled modifications and adverse action files for home loans.
- Developed and implemented strategies to maximize loss mitigation opportunities with delinquent borrowers.
- Researched and analyzed borrowers' financial information to determine eligibility for loan modification programs.
- Examined various methods to avoid foreclosures.
- Kept up-to-date with investor guidelines and government regulations.
Accounts Receivable Agent
DHL Global Forwarding
01.2006 - 01.2008
- Examined underpayments to ascertain whether re-billing or balance adjustment was necessary.
- Detected billing and rating discrepancies.
- Kept precise records of every customer interaction.
- Performed thorough account reconciliations following each collection effort.
- Completed month-end and year-end financial closings.
Education
Associates of Arts - General Studies
Tyler Junior College
Tyler, Texas01.2016
Skills
- Travel sales
- Hotel booking
- Geography proficiency
- Special needs travelers
- Leisure travel
- Itinerary development
- Travel research
- Client networking
- International reservations
- Company guidelines and procedures
- Currency exchange resources
- Customs requirements
- Interpersonal communications
- Global destinations
- High volume environments
- Regulations and compliance
- Logistics support
- Marketing
- Ground transportation planning
- Air travel coordination
Timeline
Travel Professional
American Airlines
07.2012 - Current
Relationship Manager
JP Morgan Chase
01.2009 - 01.2012
Accounts Receivable Agent
DHL Global Forwarding
01.2006 - 01.2008
Associates of Arts - General Studies
Tyler Junior College
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