Open To Work
Jacqueline Dunn Johnson
Davie,USA
Summary
Experienced Customer Service Specialist with 20+ years across diverse industries. Recognized for exceeding goals at QVC Group, earning awards for outstanding performance. Skilled in handling high-volume calls, resolving issues, and building strong customer relationships. Consistently received top reviews as a Personal Shopper. Proficient in key customer service platforms and committed to delivering exceptional service.
Overview
1
1
Certification
37
37
years of professional experience
Work History
Customer Services Specialist
QVC Group – Home Shopping Network
Davie, FL
05.2023 - 05.2026
- High volume of incoming calls remotely, exceeding goal expectations in customer service and sales, resulting in a higher percentage of awards.
- Created new accounts, updated existing, placed orders, confirmed shipments, non-receipts, returns, exchanges, refunds, analyzed account data, and promoted additional products, constantly boosting customer confidence and retention.
- Used all available resources to assist all teams and customers with opportunity resolution.
- Selected as One of the Most Valuable Team Members in Q2 2024.
Seasonal Personal Assistant
National Beverage Corporation
Plantation, FL
10.2023 - 01.2026
- Wrapped, tagged and bagged or boxed presents for entire corporation, its administrative, warehouse and branch employees as well as friends, physicians and family members for future relationship preservation.
- Assisted in planning and organizing over 500 gifts for their prospective recipients without error.
- Obtained current shipping information for precise receipt and holiday week arrival.
- Aided in special project helping other departments with seasonal tasks.
Personal Shopper
Shipt
Davie, FL
05.2017 - 01.2023
- Obtained orders for residential or commercial by phone application.
- Collected detailed items at prospective businesses, handled fees and transported compilation to addresses as required.
- Contacted individuals for any substitutions or changes, creating positive relationships.
- Received the highest reviews for all assignments.
Special Needs Care Giver
Domestic Domicile
Cutler Bay, FL
02.2011 - 04.2024
- Taking care of a child with Epilepsy, ADD and Dysgraphia.
- Retained all information for seizures, medications, and physicians.
- Researched and implemented plant-based diet, for healthier prognosis.
- Worked with learning institutions to obtain a 504 and eventually an Individualized Educational Plan.
Support Services Specialist
Cross Country Home Services
Sunrise, FL
01.2019 - 05.2019
- Produced service claims, costing out items, labor needed, addressed items not under warranty with homeowners and contractors.
- Approved repairs after all proper paperwork with licensed contractors, or third-party companies.
- Surveyed invoices for accuracy, acknowledged customer claim credits, and closed completed job orders.
Sous Chef and Administrator
Catering by Wes
Palmetto Bay, FL
01.2006 - 01.2008
- Enhanced food presentation, leading to 17% of increased sales.
- Created detailed employee procedural manual, safety and food preparation lists and recipe confidentiality contracts leading to a more organized food facilitator.
- Presented prep lists for each chef, tools needed, and time need for each job.
Sous Chef, Seasonal
Harbor Beach Resort
Ann Arbor, MI
05.2004 - 08.2004
- Hand-picked by Chef Todd Tonova, a Johnson & Wales University.
- Scheduled, trained, and delegated tasks to culinary students for food production.
- Received and processed all deliveries, adhering to local and state requirements.
Enforcement Officer
Miami-Dade County, Building and Zoning Department
Miami, FL
01.1996 - 01.2002
- Eliminated approximately 67% of all expired permitting cases, working with other governmental officials to investigate, clarify, and finalize pending issues.
- Represented the county as Code Enforcement Officer at Special Magistrate hearings to grant residents the ability to verbalize extenuating circumstances.
- Successfully interviewed, hired, trained, and effectively assessed employees for their functionality, promoting and dismissing when needed.
- Efficiently processed annual reviews and bi-monthly payroll.
- Acquired second division, Occupancy Competency.
Accountant I
City of Hialeah-Water and Sewer Department
Hialeah, FL
01.1994 - 01.1996
- Accurately processed capital investment depreciation on city vehicles, manually updating needed records.
- Balanced receivables, using receipted forms of payments and billing statements, leading to implication of embezzling employee.
- Advised consumers of procedural changes.
Senior Administrator
Horizon Security Systems
Hialeah, FL
01.1989 - 01.1994
- Created cohesive filing system, obtaining needed contractual agreements, with annually renewed services.
- Developed an employee handbook, resulting in better understanding of rules and regulations.
- Acquired all service technician routing organizing twice daily maintenance and emergency service calls, decreasing the amount of customer and employee grievances.
- Worked in central station for extra training and implementation, trained newly appointed personnel and continually assisted with arising challenges.
Education
Bachelor’s in Science - Food Service Management, Business Administration
Johnson & Wales University
Charlotte, North Carolina01-2008
Skills
- Teamwork; enhancing resources and consistent care, critical thinking
- Communication; active listening, opportunity resolution
- Adaptability; policies and procedural changes or tasks
- Citrix Workplace, Workday, Business Desk, Avaya, Clic, Verint
- Office 360
- Call center experience
- De-escalation techniques
- Customer relations and retention
Certification
- Structured Interview and Selection
- Cybersecurity, Internal and External Management
- Tools and Techniques Used in Defusing Difficult Situations
- Customer Account Care and Security Measures
- Ethics and Diversity in the Workplace.
Clubs
Big Chef, Little Chef Culinary Special Functions Team, Chef Selected Big Chef, Little Chef Culinary Special Functions Team, Chef Selected
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkGig WorkLocation Preference
On-SiteHybridSalary Range
$45000/yr - $75000/yrTimeline
Seasonal Personal Assistant
National Beverage Corporation
10.2023 - 01.2026
Customer Services Specialist
QVC Group – Home Shopping Network
05.2023 - 05.2026
Support Services Specialist
Cross Country Home Services
01.2019 - 05.2019
Personal Shopper
Shipt
05.2017 - 01.2023
Special Needs Care Giver
Domestic Domicile
02.2011 - 04.2024
Sous Chef and Administrator
Catering by Wes
01.2006 - 01.2008
Sous Chef, Seasonal
Harbor Beach Resort
05.2004 - 08.2004
Enforcement Officer
Miami-Dade County, Building and Zoning Department
01.1996 - 01.2002
Accountant I
City of Hialeah-Water and Sewer Department
01.1994 - 01.1996
Senior Administrator
Horizon Security Systems
01.1989 - 01.1994
Bachelor’s in Science - Food Service Management, Business Administration
Johnson & Wales University
Awards
One of the Most Valuable Team Members in Q2 of 2024, Newsworthy in February 2025, Earned over $600 in Ka$h during my employment., Golden Quill and Silver Key Honor Society for Outstanding Academic Achievement, Presidential Honor Rolls