Jacqueline Dutan
Port Chester,NY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Personal Assistant
Personal Employer
04.2022 - Current
- Coordinated events and functions with attention to detail ensuring successful execution.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Encouraged clients to take part in activities tailored to individual needs.
- Developed and implemented activities to improve clients' quality of life.
Customer Service Representative
Kohl's
01.2019 - 01.2022
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Lead Cashier
Ulta
09.2019 - 11.2020
- Identified and resolved discrepancies and errors in customer accounts.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Led cashiers and associates in providing thoughtful customer service.
Education
Bachelor of Arts - Business Management
Florida Atlantic University
Boca Raton, FL12.2024
Skills
- Meeting Coordination Experience
- Social Media Savvy
- Scheduling
- Detail-oriented mindset
Languages
Spanish
Native or Bilingual
Timeline
Personal Assistant
Personal Employer
04.2022 - Current
Lead Cashier
Ulta
09.2019 - 11.2020
Customer Service Representative
Kohl's
01.2019 - 01.2022
Bachelor of Arts - Business Management
Florida Atlantic University