Open To Work
Jacqueline Ellis
Lawrenceville,GA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
18
18
years of professional experience
Work History
Doordash Courier
Doordash
09.2023 - 10.2024
- Delivered food orders promptly and accurately to customer locations.
- Utilized mobile app to receive, track, and manage delivery requests.
- Resolved delivery issues through clear communication and problem-solving skills.
- Provided excellent customer service by answering questions about delivery.
- Followed safety protocols to protect food quality during transport.
Order Management Representative
GE Appliances
Louisville, USA
09.2021 - 07.2023
- Managed incoming calls and emails from customers and sales representatives to verify clear and complete communication among involved parties.
- Served as a liaison to facilitate effective communication and coordination between delivery companies and builders.
- Coordinated intercompany material transfers across program repair facilities, and monitored through pick, inspect, pack, and ship processes.
- Maintained product price lists and confirmed customer orders for accurate unit pricing.
- Trained new hires on order management procedures and software tools.
Senior Customer Service Representative
NBTY Manufacturing LLC
Bohemia, USA
01.2015 - 12.2019
- Responded to customer inquiries via phone, email, and chat.
- Managed processing, scheduling and execution of customer purchase orders.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Collaborated with other departments such as Sales, Marketing, and Technical Support.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
- Oversaw and guided team in handling customer call escalations, mentoring new employees on customer service.
Client Service Representative
Broadridge Financial Services
Brentwood, USA
05.2006 - 02.2014
- Managed client inquiries and resolved issues efficiently.
- Collaborated with teams to streamline service processes and improve response time.
- Oversaw the review of client contracts to guarantee adherence to service level agreements and managed the onboarding and account conversion process for new clients.
- Verified accuracy of data entered into company systems.
- Researched solutions using available resources including internal databases and external sources.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Education
Bachelor's Degree - Business Administration & Management
Long Island University - C.W Post Campus
Greenvale, NYSkills
- Customer communication
- Issue resolution
- Problem solving
- Team collaboration
- CRM software proficiency
- Microsoft PowerPoint
- Researching
- Time management
- Empathy and patience
- Team development
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
On-SiteSalary Range
$45000/yr - $60000/yrTimeline
Doordash Courier
Doordash
09.2023 - 10.2024
Order Management Representative
GE Appliances
09.2021 - 07.2023
Senior Customer Service Representative
NBTY Manufacturing LLC
01.2015 - 12.2019
Client Service Representative
Broadridge Financial Services
05.2006 - 02.2014
Bachelor's Degree - Business Administration & Management
Long Island University - C.W Post Campus