Jacqueline Estevez
The Bronx,NY
Summary
Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated home companion brings [15-year background visiting patients in-home and conducting physical assessments, dressing wounds and assisting with bathing and grooming activities. Polite and courteous professional with in-depth knowledge of CPR and first aid. Committed to collaborating with physicians and families to provide quality patient care.
Overview
42
42
years of professional experience
Work History
Home Health Aide
Five Star Senior Living
Bronx, NY - New York
11.2019 - Current
- Offered patients and families emotional support and instruction in preparing healthy 1-meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Supervised daily activities and provided assistance to staff.
- Assisted disabled clients to support independence and well-being.
- Developed rapport to create safe and trusting environment for care.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.15 years working hard to big difference in my patient daily life routine
Licensed Real Estate Sales Agent
Century 21 Galvez
Bronx, NY - New York
02.2009 - Current
- Advised and informed prospective clients on current market activities and conditions.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Compared recently sold area properties to determine competitive market prices.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Wrote contracts to outline sales and purchases of properties.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
Teacher's Assistant
NEW YORK BOARD EDUCATION DEPARTMENT
The Bronx, NY
02.2005 - Current
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Documented student progress and communicated with parents to keep informed.
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Recorded grades for coursework and tests in online reporting system.
- I have prepare over thousand of special need students with life skills needed. Helping Young special need adult feel confident to go out to face real world job market .ready to be hired to get decent jobs and become live independent life from their parent converting in very proud us citizen.
Life Coach
NONE PROFIT PRIVATE GROUP FAMILY ORGANIZATION
Bronx, NY - New York
03.2019 - 11.2021
- Facilitated group sessions and learning discussions to further objectives.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Documented behaviors, treatments and non-compliance issues.
- Connected clients with available resources to improve plan success.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
Costumer Services Representant
Parthmark Supermark
The Bronx, NY
01.2003 - 11.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
Associate of Arts - Liberal Arts And General Studies
Hostos Community College of The City University of New York
The Bronx, NY02.2004
Skills
- Patient and Compassionate
- Records Management
- Dietary Orders Compliance
- Meal Planning and Preparation
- Mental Health Support
- Observation Communication
- Progress Monitoring
- Household Support
- Client Relationship and Rapport
- Bathing Support
- Activities of Daily Living (ADLs)
- Community Activities
Accomplishments
I am a easy going a very friendly person , I am a good listening ,I very skillful dealing with human behaviors communication. I am a people person and very caring.
public speaker/family coach
I am a 3rd party that helps the family in crasis and individuals identify their goals and help establish new routine
and behaviors providing them different tips to enhance the family communication skills, also help the family achieve positive change as well as continue to get on-going result. I try to help family base in the words of God and by sharing my own testimony of family restauration. i motivate family to continue striving for their emotional and mental family bond
Timeline
Home Health Aide
Five Star Senior Living
11.2019 - Current
Life Coach
NONE PROFIT PRIVATE GROUP FAMILY ORGANIZATION
03.2019 - 11.2021
Licensed Real Estate Sales Agent
Century 21 Galvez
02.2009 - Current
Teacher's Assistant
NEW YORK BOARD EDUCATION DEPARTMENT
02.2005 - Current
Costumer Services Representant
Parthmark Supermark
01.2003 - 11.2007
Associate of Arts - Liberal Arts And General Studies
Hostos Community College of The City University of New York
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