Jacqueline Estrella
Justin,TX
Summary
Friendly, dependable, and self-motivated professional with experience in healthcare, patient care, and customer service. Bilingual in English and Spanish, with strong communication, teamwork, and problem-solving skills. Comfortable working in fast-paced environments and handling challenges with professionalism. Passionate about helping others and creating a positive experience for every person I assist.
Overview
14
14
years of professional experience
Work History
Administrative Patient Care Tech
Medical City Alliance
Fort Worth, TX
08.2021 - Current
- Collected and recorded patient vital signs and blood glucose readings to monitor health status.
- Assisted patients with bathing, dressing, toileting, and daily hygiene.
- Prepare discharge paperwork and arrange transportation for patients.
- Answered incoming calls and inpatient call lights promptly to ensure timely patient support.
- Coordinated daily office operations to ensure smooth workflow.
- Coordinated night shift assignments.
- Troubleshoot basic computer and printer problems to support unit workflow.
- Collected specimens and prepared lab samples.
Receptionist
Personal Physicians
Cicero, Illinois
07.2016 - 10.2019
- Reported unusual incidents or concerns quickly to the office manager.
- Provided courteous, responsive customer service while addressing client needs.
- Scheduled appointments, processed payments, and kept patient information accurate.
- Managed filing, scanning, faxing, and general administrative support.
- Provided Spanish-English interpretation support for physicians and patients.
Office Assistant/Receptionist
Internal Medicine and Family Practice
Joliet, Illinois
03.2013 - 07.2016
- Maintained accurate patient medical records and documentation.
- Recorded key details during meetings to enhance team collaboration.
- Verified insurance coverage and addressed patient account inquiries for accurate billing.
- Coordinated referrals, lab results, and follow-up appointments.
- Built Microsoft Excel spreadsheets to track office expenses and budget data.
Education
High School Diploma -
Lincoln-Way Central High School
New Lenox, IL06-2010
Moraine Valley Community College
Palos Hills, ILSkills
- Spanish-English Bilingual
- BLS and CPR Certified
- Time Management
- Multitasking
- Detail-oriented
- Safety protocols
- Observation
- De-escalation Techniques
- Effective Communication
- Adaptability
- Computer Literacy
- Basic Maintenance and repair
- EKG Skills
- Bladder Scanning
- ADL Assistance
Timeline
Administrative Patient Care Tech
Medical City Alliance
08.2021 - Current
Receptionist
Personal Physicians
07.2016 - 10.2019
Office Assistant/Receptionist
Internal Medicine and Family Practice
03.2013 - 07.2016
High School Diploma -
Lincoln-Way Central High School
Moraine Valley Community College