JACQUELINE FELTON
Chesapeake,Virginia
Summary
Experienced Truck Driver offering solid work ethic, safe driving history and stable background in diverse transportation roles. Knowledgeable about trucks and trailers, including loading, unloading and securing different types of products. Well-coordinated in handling all customer, documentation, and business needs. Seasoned OTR Truck Driver with broad experience in long-distance hauling and rigorous safety adherence. Strengths lie in meticulous route planning, efficient time management, and outstanding mechanical aptitude. Known for maintaining excellent condition of vehicles while ensuring delivery deadlines consistently met, fostering customer satisfaction and reinforcing company reputation.
Overview
24
24
years of professional experience
Work History
PROFESSIONAL OTR TRUCK Driver
MAYBACH GLOBAL INTERNATIONAL
ELGIN, IL
11.2023 - 06.2024
- Inspected truck for defects and safe operating condition before, during and after trips.
- Delivered goods in a timely manner according to customer requirements.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Loaded and unloaded freight using pallet jacks, forklifts, ramps, and other equipment.
- Performed pre-trip inspections of vehicles to ensure safety and compliance with regulations.
- Observed surroundings while driving to identify potential hazards on the road.
- Responded quickly to emergency situations such as breakdowns or traffic accidents.
- Obtained signatures needed to complete and process paperwork.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Provided excellent customer service by answering questions about products or services delivered.
- Processed shipment documents neatly and efficiently for each load.
- Maintained safe driving habits to protect property and general public on roadways.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Worked well with dispatchers to communicate route and schedule changes.
- Recorded expenses and maintained receipts.
PROFESSIONAL OTR TRUCK DRIVER
CDN LOGISTICS
NORTHLAKE, IL
09.2017 - 09.2023
- Received training from employers on defensive driving techniques designed to enhance safety while operating large trucks.
- Stayed current on changing traffic patterns, road closures, construction zones. that may affect route selection decisions.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Completed necessary paperwork such as bills of lading, manifests, shipping orders. accurately and promptly upon delivery completion.
- Recorded expenses and maintained receipts.
- Performed regular inspections and completed vehicle repairs.
- Inspected cargo before, during, and after delivery to ensure safe transport of goods.
- Worked well with dispatchers to communicate route and schedule changes.
- Performed pre-trip inspections of vehicle systems including brakes, tires, lights, and turning signals.
- Processed shipment documents neatly and efficiently for each load.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Hooked and unhooked trailers from tractor and converter dollies.
- Monitored weather conditions along intended routes for safe travel planning purposes.
- Adhered to established hours of service rules as defined by the Federal Motor Carrier Safety Administration.
Professional OTR Truck Driver
SRT TRANSPORTATION INC
Texarkana, AR
10.2015 - 08.2017
- Maintained accurate logbooks of driving activities to ensure compliance with state and federal regulations.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Inspected cargo before, during, and after delivery to ensure safe transport of goods.
- Delivered goods in a timely manner while adhering to all applicable laws and safety guidelines.
Professional OTR Truck Driver
WESTERN EXPRESS INC
NASHVILLE, TN
05.2010 - 09.2015
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Participated in regular safety meetings conducted by employers or law enforcement agencies to remain informed about changes in transportation laws and regulations.
- Ensured compliance with Department of Transportation regulations related to drug testing requirements prior to operating commercial motor vehicles.
- Hooked and unhooked trailers from tractor and converter dollies.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Monitored weather conditions along intended routes for safe travel planning purposes.
- Worked well with dispatchers to communicate route and schedule changes.
- Performed regular inspections and completed vehicle repairs.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
Professional OTR Truck Driver
FLORILLI TRANSPORTATION
WEST LIBERTY, IA
06.2007 - 04.2010
- SAME AS PREVIOUS TRUCK ENTRIES
Professional OTR Truck Driver
Swift Transporation
MEMPHIS, TN
09.2003 - 09.2006
- SAME AS PREVIOUS TRUCK ENTRIES
Customer Service Representative
Canon Inc.
Chesapeake, VA
11.2000 - 04.2003
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided accurate information about products and services to customers.
Education
High School Diploma -
BOOKER T. WASHINGTON HIGH SCHOOL
Norfolkm Virginia06-1979
Skills
- Professionalism and punctuality
- Fuel efficiency techniques
- Physical stamina and strength
- Problem-solving capacity
- Weather condition awareness
- Stress management techniques
- Defensive driving
- Logbook maintenance
- Route planning expertise
- Accident prevention strategies
- Health and safety consciousness
- Safe driving practices
- Vehicle inspection
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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I AM ALSO MILITARY VETERAN TELECOMMUNICATION SPECIALIST
other,Norfolkm Virginia
ContactJA
Chesapeake, Virginia 23325
Timeline
PROFESSIONAL OTR TRUCK Driver
MAYBACH GLOBAL INTERNATIONAL
11.2023 - 06.2024
PROFESSIONAL OTR TRUCK DRIVER
CDN LOGISTICS
09.2017 - 09.2023
Professional OTR Truck Driver
SRT TRANSPORTATION INC
10.2015 - 08.2017
Professional OTR Truck Driver
WESTERN EXPRESS INC
05.2010 - 09.2015
Professional OTR Truck Driver
FLORILLI TRANSPORTATION
06.2007 - 04.2010
Professional OTR Truck Driver
Swift Transporation
09.2003 - 09.2006
Customer Service Representative
Canon Inc.
11.2000 - 04.2003
High School Diploma -
BOOKER T. WASHINGTON HIGH SCHOOL
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