Jacqueline Ferreira
Rahway
Summary
With a proven track record at Robert Wood Johnson Barnabas Health, I excel in HIPAA compliance and customer service, enhancing patient satisfaction through effective communication and streamlined registration processes. My expertise in healthcare systems navigation and strong empathy significantly contribute to team success and patient care excellence.
Personable and approachable with positive attitude, dedicated to assisting patients with their healthcare needs. Possesses solid understanding of healthcare systems and demonstrates proficiency in managing patient information and navigating healthcare databases. Committed to making meaningful impact by ensuring smooth patient experience and streamlined access to healthcare services.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Robert Wood Johnson Barnabas Health
03.2013 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Improved patient satisfaction by efficiently managing registration and intake processes.
Education
No Degree - Medical Interpreter
Rutgers University
New Brunswick, NJ02-2015
Certificate of Technical Studies - Billing And Codeing
Health Care Training Instituted
Union, NJ02-2012
High School Diploma -
Linden High School
Linden, NJ06-1981
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- Team collaboration
- Money handling
- Insurance billing
- Eligibility determination
- Payment processing
- Information collection
- Registration management
- System updating
- Call screening
- [Language] fluency
- Medical billing
- Training coordination
- Customer follow-up
- Verbal and written communication
- Data entry
- Policy understanding
- Health insurance knowledge
- Admitting coordination
- Registration and scheduling
- Medical insurance
- Patient intake
- Benefits explanation
Certification
- Certified Healthcare Access Associate (CHAA) - The National Association of Healthcare Access Management (NAHAM).
- Certified Medical Interpreter - Spanish (CMI-Spanish) - National Board of Certification for Medical Interpreters.
- [Name of Certification] [Issuing Organization] [Year Month]
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Robert Wood Johnson Barnabas Health
03.2013 - Current
No Degree - Medical Interpreter
Rutgers University
Certificate of Technical Studies - Billing And Codeing
Health Care Training Instituted
High School Diploma -
Linden High School