Tawana Evans

• Identified and reported signs and symptoms of violence, abuse and neglect for immediate intervention and remediation.
• Administered case management for dependant children to formulate treatment plans to determine goals in placement.
• Conducted intake interviews and completed CPS/CWS assessments to understand client needs and discover issues that affect treatment.

• Maintained confidential records and documentation in NJS database.
• Constructed comprehensive client treatment plans to establish goals and track progress.
• Liaised with community organizations and provided resource and treatment referrals.
• Attended and participated in staff meetings and training seminars.
• Assisted parents with appointment scheduling and transportation arrangements to maintain treatment plans.
• Offered family crisis intervention to manage conflict and identify peaceful resolutions.

Assist in the performance of service such as the investigation of alleged abuse/neglect referrals, interviewing the child, parents, relatives, and collateral parties.

Makes periodic visits to home to obtain social, economic, personal and other data to formulate a plan of action.

Prepares and maintains case histories.

Gives advise to clients concerning school problems, finances, health, and family relationships.

Handles a specialized caseload of clients, prepares reports for supervisors, and judges.

• Identified and reported signs and symptoms of violence, abuse and neglect for immediate intervention and remediation.
• Administered case management for dependant children to formulate treatment plans to determine goals in placement.
• Conducted intake interviews and completed CPS/CWS assessments to understand client needs and discover issues that affect treatment.

• Maintained confidential records and documentation in NJS database.
• Constructed comprehensive client treatment plans to establish goals and track progress.
• Liaised with community organizations and provided resource and treatment referrals.
• Attended and participated in staff meetings and training seminars.
• Assisted parents with appointment scheduling and transportation arrangements to maintain treatment plans.
• Offered family crisis intervention to manage conflict and identify peaceful resolutions.

• Trained and mentored new staff on company policies and service protocols.
• Led initiatives to streamline workflows, reducing response times for customer requests.
• Evaluated systems according to predetermined checklist and noted issues.
• Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.

• Developed Excellent Customer Service Communication Skills
• Provided primary customer support to internal and external customers.
• Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
• Trained new personnel regarding company operations, policies and services.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Awarded Employee of the Year 2022/2023
• Worked in Immigrations in Newark Airport